Automation Technician - OTSS

Automation Technician - OTSS

Corporate Headquarters - Charlotte, NC 28278

Overview

Position Type Full Time Job Shift Day Education Level 2 Year Degree Travel Percentage Up to 50% Category Manufacturing

Description

The Automation Technician is responsible for the installation, troubleshooting, repair, and support of Okuma CNC machines that include automation systems, and integrated manufacturing solutions. This role serves as a technical expert supporting customers, distributors, and internal teams through on site service, remote diagnostics, and technical documentation. The position combines advanced mechanical, electrical, CNC, and automation expertise with customer focused service and training.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions & Responsibilities

Field Service & Automation Support

• Provide on site installation, troubleshooting, and repair support for CNC machines including automation systems, and peripheral automation related equipment
• Diagnose complex mechanical, electrical, control, software, and automation issues
• Perform retrofits, design improvements, and system upgrades at customer sites
• Support automation systems including but not limited to robotics, material handling, and integrated cells
• Use precision diagnostic and measurement tools to verify machine accuracy and performance

Remote Technical Support & Escalation

• Provide advanced technical support to distributors and customers via phone, CRM, and remote tools
• Serve as an escalation resource for issues exceeding distributor capability
• Assist in identifying root cause and corrective action for recurring or complex problems

Training & Documentation

• Develop and deliver technical training for Okuma personnel, distributors, and end users
• Create and maintain technical documentation, service manuals, bulletins, and knowledge base articles
• Produce clear technical guidance to strengthen distributor self service capabilities

Communication & Reporting

• Document service activities through detailed trip reports and service records
• Communicate status, findings, and recommendations to customers, distributors, and management
• Review warranty claims and provide technical input as required

General Responsibilities

• Maintain compliance with company policies, safety procedures, and OSHA requirements
• Participate in after hours or rotational support as required
• Perform additional duties and contribute to continuous improvement initiatives

Qualifications

Experience/Training/Education

• Associate degree in Mechanical Engineering Technology, Electronics, Automation, or equivalent experience
• 5 to 7+ years of experience in CNC machine tools, automation, or advanced manufacturing environments
• Strong background in:
• • CNC controls, servo systems, PLCs, and automation
  • Mechanical systems, alignment, hydraulics, and pneumatics
  • Okuma product experience strongly preferred
  • Robotics and factory automation experience preferred

Knowledge/Skills/Abilities

• Technical
• • Advanced troubleshooting of CNC machines and automation systems
  • Proficient use of precision measuring and diagnostic equipment
  • Ability to read mechanical drawings, electrical schematics, and CAD/CAM files
  • Strong understanding of machine tool theory and manufacturing processes
  • Familiarity with ISO, OSHA, ANSI, and robot safety standards
• General & Communication
• • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Ability to work independently or collaboratively in fast paced environments
  • Customer focused mindset with strong professional presence

Physical and Environmental Elements

• Physical Demands:
• • Ability to lift, push, or pull up to 70 pounds
  • Ability to stand, walk, reach, stoop, and crouch regularly
  • Frequent travel to customer sites with varying environmental conditions
  • Occasional office based work
• Work Environment:
• • About 50% of the position's functions are performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone)
  • The other 50% of the position's functions are performed either at a customer site or in the Okuma warehouse/showroom. Will often interact with the production/warehouse environment. Thus, the employee may work in an open warehouse area where temperatures may be subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels
• Special Requirements
• • Valid driver's license with insurable driving record
  • Maintain required safety certifications
  • Ability to travel 50% (domestic and occasional international)