Are You the Expert Customers Call First?
When a production line needs to launch or a CNC cell goes down, you’re the calm in the storm. At EMAG, you’ll turn complex problems into elegant solutions—while enjoying a global platform for growth, a strong 401(k) match, and a $0 employee premium for medical, dental, and vision coverage.
Start With the Challenge
Imagine arriving at a North Carolina plant to commission a new automation system. By noon, you’ve verified performance to spec and trained operators on safe use. An urgent call sends you to South Carolina, where a robot integration needs rapid diagnostic work. You coordinate with engineering, source a part, and document the fix—then convert your notes into a service bulletin that prevents the issue from recurring anywhere else.
What You’ll Own
- Installation and start-up of CNC machines and automation equipment to meet all technical and quality requirements.
- Systematic troubleshooting using reports, documentation, and inspection to isolate root causes of mechanical, electrical, or control issues.
- Recommendation and execution of repairs, replacements, or adjustments; coordination with engineering and customer service to expedite solutions.
- On-site technical support and customer coaching focused on safe, reliable operations.
- Accurate documentation of service activities; trend analysis to inform design, production, service, and maintenance improvements.
- Creation of service handbooks and bulletins informed by field experience and engineering updates.
- Delivery of training for customers and EMAG colleagues on safe equipment operation.
- Clear, proactive communication between the customer and EMAG to ensure top-tier service.
- Consistent adherence to safety and daily housekeeping standards; professional representation of EMAG at all times.
Where and How You’ll Work
- Primarily serves the North and South Carolina region; remote/home-based within the territory.
- Frequent travel by car and airplane; reliable transportation required.
- Flexibility to work long hours and overtime when needed.
Background That Fits
- Associate’s degree (A.A.) or equivalent from a 2-year college/technical school; 3–5 years’ experience with a machine tool company, or an equivalent combination of education and experience.
- Strong analytical and problem-solving skills; adept at generating and evaluating alternative solutions.
- Collaborative approach to group problem-solving and customer interactions under pressure.
- Thorough technical and mechanical knowledge of EMAG or similar machine tools and automation systems.
- Basic knowledge of ISO 14001 and familiarity with ISO 9001.
- Safety-first mindset and commitment to a clean, organized workspace.
- Professional communication and appearance.
Required Proficiencies
- Industrial and Manufacturing Engineering
- Troubleshooting Skills
- CNC Machine Installation
- Industrial Robot Programming
- Electrical Installation
- Troubleshooting Industrial Automation Equipment
- Electrical / Electronic Systems
- Field Service Readiness
Tools & Technologies
- CNC Automation Solutions
- Power Tools
Why EMAG
Join a team that challenges you to grow, values your craftsmanship, and backs you with benefits like a healthy 401(k) match and a $0 employee premium on medical, dental, and vision plans.