The Automation Field Service Engineer at Koops provides on-site support to repair, upgrade, and troubleshoot custom automation equipment at customer facilities. This role is critical to maintaining peak system performance and ensuring long-term customer satisfaction across a wide range of industries.
At Koops, we aren’t just recruiting employees — we’re looking for fellow owners, because we are proudly employee-owned (ESOP).
What You’ll Do
Troubleshoot, repair, and upgrade custom automation equipment at customer sites
Support system performance and reliability throughout the equipment lifecycle
Diagnose issues across mechanical, electrical, pneumatic, hydraulic, and controls systems
Perform hands-on work with PLCs, HMIs, robots, and vision systems
Coordinate solutions with internal teams and communicate directly with customers
Travel to customer sites across North America (approximately 50–75% travel)
Maintain strong documentation and communication on service activities
Deliver high-quality service with a focus on customer satisfaction
What We’re Looking For
We’re seeking a hands-on problem solver who enjoys working in the field, learning new technologies, and delivering solutions directly to customers. If you get bored easily and need challenging variety in your work, this might be the role for you.
Qualifications
Experience troubleshooting and repairing automated equipment in production environments
Knowledge of controls systems including PLCs, HMIs, robots, and vision systems
Ability to diagnose and resolve issues across multiple disciplines (mechanical, electrical, controls, etc.)
Strong communication and interpersonal skills with a customer-focused mindset
Team-oriented approach
High standard of integrity and strong problem-solving abilities
Willingness and ability to travel 35%
Education & Experience
Four-year engineering or technical degree, or equivalent hands-on experience with custom automation equipment
Experience with controls programming (preferably Allen-Bradly PLCs/HMIs and/or robotic systems)
Strong analytical and troubleshooting skills across mechanical, electrical, and software systems
Why Koops?
If you enjoy working as part of an engaged, collaborative team — we’d love to hear from you. In exchange for your time and expertise, Koops offers:
A team that promotes professional and personal growth
A workplace where you and your work are valued
An encouraging, people-first culture
Competitive wages
Competitive Health, Dental, Vision and Life Insurance