Automated Material Handling Customer Operations Manager

Are you the operations leader who thrives where robotics meets real-world outcomes?

Join Symbotic as our Automated Material Handling Customer Operations Manager and take charge of day-to-day site operations for a state-of-the-art robotic material handling system at a customer facility.

Your Mission

• Safety first—every time: ensure daily compliance with OSHA, Symbotic, and customer safety processes and procedures.
• Lead people and performance: manage salaried and hourly teams aligned to the customer’s operating hours; set goals, train, coach, and conduct performance reviews.
• Run the playbook: execute SOPs and adapt swiftly to changing business conditions as system load and priorities shift.
• Standardize excellence: build processes, procedures, and documentation for consistent, rapid issue response.
• Partner with purpose: communicate routinely with local customer leaders and Symbotic HQ to sustain best-in-class quality, safety, and throughput.
• Be data-driven: monitor automated system performance, report problem trends, and present actionable solutions.
• Own the numbers: deliver KPI reporting as defined by contractual agreements.
• Investigate and learn: conduct accident investigations per company guidelines, using sound judgment and thorough documentation.
• Pitch in where needed: other duties as assigned.

Where You Sit in the Organization

This role reports to the Automation General Manager within Customer Operations—the team that leads day-to-day operations and partners with customers to drive operational excellence across quality, safety, and system performance.

What You’ll Need to Succeed

• Associate or bachelor’s degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation—or equivalent experience.
• 3+ years in management and operations within manufacturing or a related environment.
• Robotics/automation, warehousing, and business process fluency.
• Proven leadership across cross-functional or cross-facility groups.
• Executive presence and customer-facing communication skills to influence outcomes.
• Ability to work independently using maintenance procedures and manuals.
• Proficiency with Microsoft Office Suite.

Work Environment & Physical Demands

• Steep stairways and elevated railings are common; frequent stair climbing is required.
• Indoor environment with weather protection but varying temperatures from 105° to 32° Fahrenheit.
• Occasional construction-site conditions with required PPE: hard hat, safety vest, steel-toe footwear, safety glasses, ear protection, and fall protection (e.g., harness).
• Safely lift up to 50 lbs and move items up to 80 lbs.
• Stand/walk up to 10–12 hours; frequent reaching with hands and arms.
• Work at heights up to 45 feet and within restrictive spaces down to 24 inches; ability to stand, climb, balance, stoop, kneel, crouch, or crawl.
• Capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive motions with both hands and feet.
• Strict adherence to all safety requirements, including Lockout/Tagout and fall protection protocols.