Highlights
We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting.
Numbers & Facts
| Location | Reno, Nevada |
| Industry | Retail |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 2011 |
| Website | https://www.chewy.com/ |
Description
Job Description:
Our Opportunity:
The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Reno, NV. This individual will be a change agent who thrives on details, drives daily improvements, and fosters positive relationships with hourly Team Members!
What you’ll do:
Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.
Promote and maintain a safe, clean, and organized work environment.
Ensure achievement of daily operational goals.
Coach, mentor, train, and develop Team Members for performance and career growth.
Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity.
Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.
Thrive in a fast-paced, rapidly evolving e-commerce environment.
Collaborate with site leadership to identify and implement network-wide standard processes.
Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience.
Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.
What you'll need:
External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.
Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.
Passion for working in an environment with a high degree of ambiguity and change.
Data-driven approach with a focus on metrics and continuous improvement.
Customer-obsessed attitude with a strong commitment to service excellence.
Strong communication and leadership skills with the ability to influence across teams and levels.
Proven ability to adapt quickly and deliver results using data and insights.
Unwavering integrity and high ethical standards.
Flexibility to work weekends and/or night shifts, as .
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
Physical job requirements:
Walk up to 2 miles per shift.
Frequently lift up to 50 pounds.
Frequently lift up to 70 pounds using an optional team lift.
Rarely lift greater than 70+ pounds using a team lift.
Stand, push, pull, carry, squat, and kneel.
Climb up and down stairs (where applicable).
We offer the following benefits for our Team Members:
20% Chewy.com Discount
Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
Life and Disability Insurance
401(k) with company matching
Wellness benefits through Wellbeing @Chewy
Employee Assistance Program (EAP)
Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year
Subsidized child, adult, and pet backup care through Care.com
Discounts on many items through the LifeMart Discount platform
The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
Opportunity for wage increases starting after 3-months of service
Referral Bonuses - $500 per referral
The hourly range for this role is $33.65 - $35.90.
We offer the following benefits for our team members:
20% Chewy.com Discount
Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
Life and Disability Insurance
401(k) with company matching
Wellness benefits through Wellbeing @Chewy
Employee Assistance Program (EAP)
Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
Subsidized child, adult, and pet backup care through Care.com
Discounts on many items through the LifeMart Discount platform
The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
High volume and specialty positions are eligible for wage increases starting after 3-months of service
Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
CAAR@chewy.com
.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Company
Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.
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