AUTO Service BDC Customer Care Specialist

Vara Chevrolet

San Antonio, Texas
8 days ago

Highlights

Service Follow-Ups: Re-engage customers who previously declined services, recalls, or special-order parts. Vara Chevrolet is growing, and we are looking for a Service Business Development Coordinator to be the welcoming voice of our service department.

Numbers & Facts

Location	San Antonio, Texas
Website	vara.com

Description

Service Business Development Coordinator

Location: Vara Chevrolet (IH-35 South, San Antonio TX 78224)

Schedule: Full-Time | 5-day work week with alternating Saturdays | Closed Sundays

About the Role

Vara Chevrolet is growing, and we are looking for a Service Business Development Coordinator to be the welcoming voice of our service department. If you have a positive, "can-do" attitude and love helping people, we want to hear from you!

Key Responsibilities

Customer Communication: Answer incoming service calls, schedule appointments, and provide timely status updates.
Inquiry Management: Monitor and respond to customer inquiries across BDC tools, automated systems, and email.
Outbound Outreach: Contact past and current customers regarding factory recalls and recommended maintenance.
Service Follow-Ups: Re-engage customers who previously declined services, recalls, or special-order parts.
Administrative Support: Create internal repair orders and manage loaner vehicle services.
Other tasks assigned by manager.

Qualifications

Experience: At least one prior role in customer service.
Skills: Excellent communication, strong reliability, and a collaborative, team-first mindset.
Education: High school diploma or equivalent.
Requirements: Valid driver's license and a positive attitude.
Spanish speaker is preferred
Dealership experience is preferred

Compensation & Benefits

Medical: Company covers 75% of employee medical insurance premiums.
Retirement: 401(k) with employer match.
Paid Time Off:
- Major holidays, floating holidays, and a 3-day Easter weekend.
- Sick leave.
- 5 days paid vacation after 1 year.
- 10 days paid vacation after 2 years.

Additional Perks: Affordable dental, vision, and supplemental insurance options, plus a flexible schedule.

Vara Chevrolet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At-will employer.