Auto Parts Counter and Sales RepresentativeLocation: Harrisburg, PA 17112Schedule: Mon - Fri Day shiftHourly Rate: $17- $19Position SummaryThe Auto Parts Counter and Sales Representative provides knowledgeable, friendly service to customers in our showroom and through multiple communication channels. This role supports both in-person retail operations and call center activities, ensuring an exceptional customer experience for automotive enthusiasts. A strong understanding of automotive parts, especially classic and modern Mustangs, is key to success in this position.Key ResponsibilitiesGreet and assist customers in the showroom with selecting and purchasing automotive partsAnswer questions about product specifications, availability, and compatibilityProcess orders, returns, and exchanges accurately and efficientlySupport the call center by answering incoming sales calls and assisting in the queueProvide expert guidance and resolve customer inquiries over the phoneManage and update work tickets, ensuring timely resolutionEngage customers through live chat to provide real-time supportMaintain a clean and organized showroom and counter areaCollaborate with team members to ensure smooth daily operationsStay current on product knowledge, industry trends, and new releasesAssist with inventory tasks including restocking and cycle countsPerform other duties as assignedQualificationsHigh school diploma or GED required; automotive education is a plusAt least one year of relevant experience preferred, ideally in a call center or automotive retail environmentStrong customer service and communication skillsAbility to handle customer concerns professionally and effectivelyComfortable working across phone, ticketing systems, and live chat channelsBasic math and problem-solving skills related to orders and pricingProficiency with Microsoft Office and CRM or ERP systemsPay and BenefitsHourly Rate: $17.00 to $19.00 per hour, based on experienceBonus program eligibility after 6 monthsPaid time offCompany paid holidaysMedical, dental, and vision insurance with affordable optionsHealth savings account with company contributionLife and short-term disability insurance401(k) with 4 percent company match and profit sharingEmployee assistance programCasual dressWho We AreFounded in 1985 by two friends with a shared passion for classic Mustangs, CJ Pony Parts is dedicated to helping enthusiasts enjoy the restoration and performance hobby. Our culture is built on teamwork, respect, customer service, integrity, and innovation. We are proud to be a trusted name in automotive parts and accessories and continue to grow.Equal Opportunity EmployerCJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.CJ Pony Parts participates in E-Verify to confirm employment eligibility for all new hires.