Auto Body Shop Office Clerk With Experience

Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!

Requirements

Experience

• 2+ years of office/administrative experience in auto body, automotive experience strongly preferred
• Experience communicating with insurance adjusters and claims departments
• Familiarity with the collision repair process from initial estimate through supplements and final payment
• CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
• Insurance claim responsibilities The employee should be able to:
• • Open and organize new repair/claim files
  • Contact insurance companies and verify claim information
  • Obtain adjuster contact information, claim numbers, and coverage information
  • Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
  • Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
  • Track pending supplements and aggressively follow up on delayed approvals
  • Maintain documentation of all calls, emails, approvals, denials, and conversations
  • Coordinate inspections with insurance adjusters
  • Follow up on total-loss decisions when applicable
  • Verify deductibles and customer-pay amounts
  • Track insurance checks and electronic payments
  • Follow up on unpaid balances
  • Communicate with customers regarding the administrative status of their claim
  • Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
• Administrative responsibilities
• • Maintain complete electronic and/or physical repair-order files
  • Answer phones and handle customer inquiries professionally
  • Schedule customer appointments and vehicle drop-offs/pickups
  • Obtain required customer signatures and authorizations
  • Scan and organize documents
  • Prepare invoices and closing paperwork
  • Monitor vehicles currently in production and identify claims being delayed by insurance approval
  • Maintain a daily follow-up list for every open insurance claim
  • Ensure documentation is complete before the vehicle is released
  • Assist management with accounts receivable related to insurance claims