Auto Adjuster Claims

TPI (Tech Providers, Inc.)

Howell, MI
9 days ago

$55,000–$62,000 Per Year
Full-time

Highlights

The ideal candidate will have hands-on experience handling front-line Auto claims, third-party claims, liability investigations, damage evaluations, and customer interactions in a high-volume claims environment. This position will investigate claims, determine coverage and liability, evaluate damages, negotiate settlements, and ensure claims are handled accurately and in compliance with company policies and applicable state regulations.

Numbers & Facts

Location	Howell, MI
Job Type	Full-time
Industry	Staffing/Employment Agencies
Salary	$55,000–$62,000 Per Year
Year Founded	1998
Headquarters	Birmingham, Alabama, US
Website	http://www.techproviders.com/

Description

Work Location: Worcester, MA or Howell, MI or Syracuse, NY or Itasca, IL
The Auto PD Adjuster – Service Claims is responsible for managing a caseload of moderately complex automobile property damage claims from initial intake through resolution. This position will investigate claims, determine coverage and liability, evaluate damages, negotiate settlements, and ensure claims are handled accurately and in compliance with company policies and applicable state regulations.
The ideal candidate will have hands-on experience handling front-line Auto claims, third-party claims, liability investigations, damage evaluations, and customer interactions in a high-volume claims environment.

Job Responsibilities

Manage an active inventory of approximately 80–120 moderately complex Auto claims, receiving an average of 5 new claims per day.
Handle claims from initial intake through final resolution while maintaining accurate and timely claim documentation.
Conduct thorough investigations, determine liability, evaluate damages, and make appropriate claim decisions.
Handle inbound/outbound calls and customer interactions while providing professional, empathetic service.
Investigate and evaluate third-party claims and make liability determinations.
Collaborate with underwriting, legal, and other internal stakeholders when additional investigation or expertise is required.
Identify potential subrogation opportunities and establish files to support successful recovery.
Identify potentially suspicious or fraudulent claims and refer them to the Special Investigation Unit (SIU).
Transfer risk to appropriate parties and apply claim-management techniques to mitigate losses.
Establish reserves and authorize payments within assigned authority limits.
Negotiate settlements independently within established authority and company guidelines.
Use technology, data tools, and multiple claims systems to improve processing efficiency and accuracy in a paperless environment.
Communicate complex claims information clearly to insureds, third parties, and other stakeholders.
De-escalate difficult customer situations and resolve claims with a customer-focused approach.
Maintain detailed, accurate, compliant, and well-organized claim files.
Maintain required adjuster licenses and continuing education requirements for applicable states.
Mentor entry-level adjusters and share claims-handling best practices.
Represent the company in mediations, arbitrations, and trials when required.

Qualifications

Associate degree required; bachelor's degree preferred, or an equivalent combination of education and relevant experience.
2–3+ years of front-line Auto claims experience, including investigation and claim handling.
Experience handling Auto Property Damage (PD) claims.
Experience handling third-party claims and liability determinations.
Experience working in a high-volume claims environment or phone queue.
Strong understanding of claims investigation, coverage, liability, damages, reserves, and settlement processes.
Strong negotiation and conflict-resolution skills.
Excellent verbal and written communication skills with the ability to de-escalate challenging customer interactions.
Strong analytical, critical-thinking, organizational, and time-management skills.
Ability to work independently and make decisions within established authority levels.
Ability to navigate multiple computer systems and applications simultaneously.
Proficiency with Microsoft Office and general computer applications.
Guidewire experience is a plus.
Ability to maintain required adjuster licenses and continuing education.

About Company

TPI started in 1998, providing technical professionals to businesses scrambling to fix the Y2K bug. We met those challenges head-on and established ourselves as an IT talent and services firm that could be counted upon.

Since then we’ve grown. We continue to connect employers with tough-to-find IT expertise and help technical professionals find jobs that match their career goals. Now we are doing the same with engineering, finance and accounting professionals from our Birmingham, Atlanta and Charlotte offices.

As one of the top engineering and IT recruiting firms in the country, we know what it takes to find the right people for the job. Building a talent network from professionals nationwide – people with tons of skills and experience in information technology, engineering, accounting & finance and more.

It’s hard to tell what a job will be like from a few words in an online job posting. Speak with a TPI recruiter to discuss your career goals. TPI provides the data – about the position and the corporate culture of our employers – so you can make intelligent career decisions. TPI has recruiting professionals dedicated to your success.