Autism Support Center Waiver Broker Supervisor

Location: Office, Danvers, MA

Travel to Northeast Region of Massachusetts for family visits, meetings, trainings, and program oversight activities

Schedule: Monday - Friday, 9am-5pm

Target Rate: $29.50-$31.00

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary The Waiver Broker Supervisor plays a critical leadership role within Northeast Arc's Autism Support Center (ASC), overseeing the delivery of services and supports provided through the Massachusetts Medicaid Autism Waiver Program. This position provides supervision, training, and guidance to Waiver Support Brokers while ensuring compliance with Department of Developmental Services (DDS) Autism Waiver Program requirements and service standards. Working closely with DDS Autism Clinical Managers, provider agencies, community partners, and families, the Waiver Broker Supervisor supports the successful implementation of individualized services that promote independence, inclusion, and family empowerment. This role combines direct family support, program oversight, staff supervision, and administrative responsibilities to ensure high-quality service delivery. Success in this position requires strong leadership, organizational skills, attention to detail, knowledge of autism services, and a commitment to supporting individuals with autism and their families.

Responsibilities

• Provides training, guidance, and biweekly supervision to Waiver Support Brokers, facilitating team meetings and supporting day-to-day operations.
• Maintains current knowledge of DDS Autism Waiver Program requirements, timelines, documentation standards, waiver-related services, and community resources.
• Participates in monthly and quarterly meetings with DDS Autism Clinical Managers, Support Brokers, and Autism Support Center staff.
• Collaborates closely with the Program Director regarding Waiver Program operations, service delivery, and program improvements.
• Maintains awareness of participant and family needs across the program caseload and implements plans for periodic family visits.
• Assists families, Support Brokers, and DDS staff with participant transitions from the Waiver Program to DDS Area Office services.
• Represents the Autism Support Center at meetings, resource fairs, seminars, conferences, and community events.
• Performs other duties and special projects assigned.

Qualifications

• Bachelor's degree required; Master's degree preferred, or equivalent combination of education and experience.
• One to two years of leadership or supervisory experience required.
• Three to five years of experience and/or specialized training working within the field of autism services.
• Demonstrated knowledge of Autism Spectrum Disorder (ASD) and the needs of children and families.
• Valid driver's license and reliable personal vehicle required.
• Successful completion of all required background checks and screenings in accordance with Northeast Arc and DDS requirements.

Skills, Knowledge, and Abilities

• Demonstrated commitment to empowering families and supporting individuals with disabilities.
• Knowledge of Massachusetts service systems, DDS programs, and community resources available to individuals with autism and their families.
• Strong leadership, coaching, and team development abilities.
• Excellent organizational, time management, and multitasking skills with the ability to manage multiple priorities effectively.
• Strong written and verbal communication skills and the ability to build collaborative relationships with families, community partners, and government agencies.
• Advanced computer skills including Microsoft Outlook, Excel, Word, and PowerPoint.
• Experience with HCSIS, Acumen, or other case management systems preferred.
• Ability to manage confidential and sensitive information in accordance with agency, DDS, and privacy requirements.

Physical Demands:

Ability to travel to off-site meetings, trainings, and family home visits. Ability to sit at a desk and work on a computer for extended periods. Standing, walking, and community-based travel may be required throughout the workday.

Work Environment:

Work is performed primarily in an office environment with regular travel throughout the community for family visits, meetings, trainings, and program oversight activities. Position may require flexibility in scheduling, including occasional evening hours, to meet the needs of families and program participants.

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families. With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average of 30 hours per week)
• Generous paid time off, including vacation, sick time, and 12 paid holidays
• Flexible Spending Accounts (health care and dependent care)
• Group Life Insurance
• Additional voluntary insurance options and discount programs
• 403(b) retirement plan with limited company match
• Employee Assistance Program and Mental Health Hub
• Ongoing professional development opportunities, including trainings, conferences, and continuing education programs
• eAcademy online learning platform
• Mileage reimbursement (where applicable)
• Additional employee discounts and perks

About Us Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life, and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make. We are an Equal Opportunity Employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law. Keywords: Autism, Autism Waiver Program, Waiver Broker Supervisor, DDS, Family Support, Case Management, Developmental Disabilities, Community Resources, Human Services, Leadership