| Location | Raleigh, NC |
| Salary | $16–$22 Per Hour |
Authorization/Scheduling Specialist – Full-Time Position – Raleigh Location
We’re seeking a detail-oriented Authorization/Scheduling Specialist to support our therapy services team. This role focuses on obtaining therapy authorizations, coordinating schedules, verifying insurance, and providing excellent patient service.
Key Responsibilities:
Obtain and maintain authorizations and referrals for physical therapy services
Verify insurance eligibility and maintain accurate patient information
Manage Workers’ Compensation authorizations and visits
Assist with new patient scheduling, including phone calls, faxes, voicemails and walk-ins
Monitor and maintain accurate therapy schedules and new patient availability
Coordinate authorization information with scheduling and clinical teams
Complete patient registration and required eligibility forms
Greet and assist patients and visitors and provide directions as needed
Provide backup support for Patient Service Representative (PSR) duties
Perform general administrative and clerical duties as assigned
What You Bring:
Strong attention to detail and organizational skills
Excellent communication and customer service abilities
Ability to multitask in a fast-paced healthcare environment
Medical scheduling, insurance verification, or authorization experience preferred
Strong computer skills and ability to learn multiple systems
Professional, dependable, and team-oriented approach
Benefits:
Full medical, dental, and vision coverage with FSA and HSA options
Retirement plan with employer contributions
Company-paid life insurance
Paid Time Off program
Compensation:
$16–$22 per hour, based on experience