Audio-Visual Technician

Job Description : As an Audio-visual technician, your primary role is to understand customer's audio-visual meeting needs such as room requirements, set-up, rehearsal, initialization, and monitoring of meetings that are assigned to you at the Metropolitan Washington Airports Authority (MWAA) headquarters (CHQ). In depth understanding of Zoom and Microsoft Teams video conferencing platforms including recording, screen sharing, and breakout room features.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Description: 
As an Audio-visual technician, your primary role is to understand customer's audio-visual meeting needs such as room requirements, set-up, rehearsal, initialization, and monitoring of meetings that are assigned to you at the Metropolitan Washington Airports Authority (MWAA) headquarters (CHQ).  Technicians carry industry and manufacturer knowledge that permits them to troubleshoot and quickly identify issues that could potentially interrupt meetings. Technicians are responsible for executing assigned tasks and service requests immediately. The audio-visual technician must be courteous, professional, and able to work in a fast paced environment. 
 
Knowledge, Skills and Abilities:

• In depth understanding of Zoom and Microsoft Teams video conferencing platforms including recording, screen sharing, and breakout room features. 
• Ability to problem solve, troubleshoot, and provide solutions for customers in a fast paced environment..
• Proficiency in PC and Apple computer operations including Microsoft Office.
• Excellent oral, written, and interpersonal skills.
•  Self-disciplined with good organizational skills.
• Team player. With a great customer service skills.

Duties and Responsibilities:

• Optimize room audio, video, streaming, and broadcast equipment.
• Test and verify equipment function prior to meeting.
•  Monitor equipment during meetings.
• Assist participants before and during the meeting.
• Respond to help desk requests promptly.
• Supports meeting rehearsals.
• Document performance during meetings.
• Perform post-meeting requests (editing, delivering recordings)