| Location | Mesa, AZ |
Performs diagnosis, repair, and installing of audiovisual systems, collaborating with college technology teams for maintenance and upgrades. Plans and organizes work, manages audiovisual support for events, and integrates AV systems with IT. Responds to critical classroom technology issues to minimize instructional impact. Trains end-users and documents issues. Applies best practices and manufacturers specifications, interprets signal line drawings, and recommends equipment. Develops policies and standards for audiovisual systems.
Essential Functions
30% - Supports events, including setup and strike of audio-visual equipment; Performs the primary operation of audio-visual equipment during a live event; Coordinates with other college departments to ensure the success of events
30% - Maintains, repairs, and troubleshoots audio visual equipment and systems; Follows preventative maintenance procedures; Trains and assists faculty and staff on the usage of audio-visual equipment; interacts with faculty, students, and staff in the classroom to resolve technology issues; Responds to complex incidents that require advanced technical skills not handled at a lower level; Assists in tracking and scheduling service requests and repairs; Provide solutions for complex system failures; Assists in the development of procedures; Assigns and monitors the work of temporary and student workers
30% - Assists in the design, engineering, and installation of audio-visual equipment and systems; Assists in the evaluation and research of new audio-visual technologies; Works with vendors for installations and on-site services
10% - Resolve customer computer workstation and software problems; install network and computer peripherals; Troubleshoot computer hardware, software, and network connectivity issues.