Audio Visual Field Service Technican

Are you a skilled AV professional who enjoys troubleshooting, problem-solving, and working directly with customers?

Our client is seeking an experienced AV Field Service Technician to support audiovisual and experiential technology systems throughout Northern California.
This is an excellent opportunity to join a highly respected technology integration organization supporting museums, transportation hubs, corporate facilities, public venues, and other mission-critical environments where system performance and customer experience are paramount.

Key Responsibilities

• Perform on-site and remote troubleshooting, diagnostics, repair, and maintenance of integrated AV systems.
• Support displays, projection systems, audio systems, control systems, media servers, cameras, and network-connected devices.
• Conduct preventive maintenance visits, inspections, documentation, and reporting.
• Identify root causes of technical issues and implement corrective actions.
• Communicate findings, recommendations, and next steps with customers and internal teams.
• Accurately document service activities, work performed, and system recommendations.
• Collaborate with engineering, programming, project management, scheduling, and service teams.
• Participate in on-call rotations and provide after-hours support as needed.

Qualifications

• Experience servicing and troubleshooting integrated audiovisual systems.
• Strong understanding of AV signal flow, audio systems, video systems, control systems, and networking fundamentals.
• Ability to independently diagnose and resolve complex technical issues.
• Experience reading system drawings, schematics, and technical documentation.
• Experience supporting or troubleshooting systems from manufacturers such as Crestron, Extron, Q-SYS, Biamp, AMX, Shure, Poly, Cisco, or similar AV technology platforms.
• CTS certification is a plus.
• Strong customer service, communication, and interpersonal skills.
• Proficiency with laptops, service tools, and standard business software.
• Valid driver's license and ability to travel throughout the region.

Additional Requirements

• Ability to lift and carry equipment within industry standards.
• Comfortable working on ladders, lifts, and in active public environments.
• Flexible schedule to support occasional evenings, weekends, and emergency service calls.
• Regional travel required with occasional overnight travel.

Compensation & Benefits

• $35.00 - $40.00 per hour based on experience
• Equivalent annual compensation of approximately $72,800 - $83,200
• Medical, Dental, and Vision Coverage
• Life and Disability Insurance
• 401(k) Plan
• Wellness Programs
• Paid Holidays
• Three Weeks Paid Time Off
• Paid Parental Leave
• Career Growth Opportunities
• Collaborative Team Environment

If you are passionate about AV technology, enjoy solving technical challenges, and thrive in a customer-facing environment, we would love to hear from you.