1st Level Support, Audio Engineering, Audioconferencing, Audiovisual, Best Practices, Business Skills, Business Support, Cisco Network Systems, Control Systems, Digital Signal Processing (DSP), Documentation, Identify Issues, Manufacturing, Microsoft Product Family, Network Administration/Management, Network Monitoring, Network Support, Operational Support, Operations Processes, Photonics, Problem Solving Skills, Systems Maintenance, Telecommunications, Unified Communications, Videoconferencing
IPG Photonics is seeking a motivated and hands-on Network Administrator (UC/AV) to join our global Network and Telecommunications team. This role supports a dynamic, high-tech manufacturing environment and is responsible for the deployment, operation, and support of enterprise audio-visual and collaboration technologies, along with first-level escalation support for the global network.
The primary focus of this position is the ownership and day-to-day support of AV and unified communications solutions across conference rooms, training spaces, and special events. A key initial initiative for this role will be supporting IPG's migration from Cisco-based video conferencing platforms to Microsoft Teams Rooms.
The ideal candidate is a reliable self-starter with strong troubleshooting skills, a hands-on approach, and the ability to support business-critical collaboration systems in a global enterprise environment.
Key Responsibilities
- Provide initial troubleshooting and triage for network-related operational incidents; escalate to Level 2 or engineering teams when advanced networking support is required
- Serve as a subject matter expert (SME) for enterprise audio-visual and conference room technologies
- Support, maintain, and help standardize Microsoft Teams Rooms and legacy Cisco video conferencing environments
- Deploy, operate, and maintain AV systems in conference rooms and training areas, including displays, microphones, cameras, speakers, DSPs, and control systems
- Work closely with the Unified Communications team to support conference room operations, issue resolution, and technology improvements
- Provide hands-on AV support for executive meetings, large events, training sessions, and other special events
- Develop, document, and help enforce global AV standards and best practices
- Become the SME for IPG's network monitoring and alerting tools
- Maintain accurate and up-to-date documentation for AV systems, standards, and operational procedures