Attendant - Cosmos Cafe and Market

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Universal Stella Nova Resort

Join the team and step into another galaxy, where you'll help guests land in a universe of thrills and adventure.

What We're Looking For:

A friendly and service-driven Coffee Cart Attendant who creates memorable guest experiences by delivering high-quality coffee, beverages, and snacks with warmth and professionalism. In this role, you'll engage with guests, process transactions accurately, and maintain a clean, organized cart to ensure smooth and efficient service. If you thrive in a fast-paced environment and are passionate about hospitality, this is the perfect opportunity to make every interaction exceptional.

Who You Are:

• Coffee Enthusiast: You have strong knowledge of coffee preparation, from espresso drinks to specialty beverages, and take pride in crafting the perfect cup.

• Guest-Focused Professional: You deliver exceptional service with warmth and clear communication, creating memorable experiences for every guest.

• Adaptable and Efficient: You thrive in a fast-paced environment, managing multiple tasks with ease and precision.

• Detail-Oriented Cash Handler: You bring basic math skills and experience with POS systems to ensure accurate transactions and smooth operations.

• Veterans and military spouses encouraged to apply.

What You'll Do:

• Welcome guests with warmth and professionalism, creating a positive and memorable experience.

• Take and prepare orders accurately and efficiently, ensuring every beverage meets Loews' quality standards.

• Respond to guest questions, offer recommendations, and resolve inquiries or concerns promptly and courteously.

• Craft and serve hot and cold beverages, including espresso drinks and specialty coffees, following recipes and presentation guidelines.

• Stock and serve light snacks, pastries, and pre-packaged items while maintaining freshness and quality.

• Operate the POS system to process transactions accurately, handle cash responsibly, and reconcile the cash drawer.

• Apply correct pricing and promotional discounts during transactions to ensure accuracy.

• Monitor inventory levels of coffee, syrups, snacks, and supplies throughout the day, replenishing as needed.

• Communicate low stock levels to the supervisor for timely reordering.

• Maintain a clean, organized coffee cart and surrounding area, ensuring compliance with hygiene and sanitation standards.

• Clean and sanitize equipment, including coffee machines and grinders, on a regular schedule.

• Assist with opening and closing duties and support other food and beverage operations when needed.

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include:

• Previous experience in a food and beverage setting, particularly with coffee service, is highly preferred.

• Excellent communications skills, written and verbal.

• Excellent time management skills with the ability to multitask and prioritize tasks efficiently.

• Ability to work in a fast-paced environment and manage time efficiently.

• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.