Role: ATM Program Manager
Location: San Diego, CA
Work Arrangement: Hybrid schedule following an initial onsite onboarding period. Candidates should be comfortable working onsite Monday-Friday during their first 90 days, with a hybrid schedule available thereafter.
Compensation: $103,250-$133,600 base salary
Ledgent Technology has partnered with a local employer on their search for an ATM Program Manager. This role will provide ownership of ATM operations, vendor management, strategic planning, and modernization initiatives within a large financial services environment. The ideal candidate will bring a combination of ATM expertise, operational leadership, and project management experience.
Responsibilities
- Oversee ATM operations, performance, availability, and lifecycle management
- Lead ATM modernization, upgrade, and optimization initiatives
- Manage third-party vendors, service providers, and support partners
- Monitor performance metrics, service levels, and operational reporting
- Develop strategic roadmaps and long-term planning initiatives for ATM technologies
- Coordinate maintenance, deployments, upgrades, and replacements
- Partner with business and technology stakeholders to improve service delivery
- Drive operational improvements and process efficiencies
- Support budgeting, forecasting, vendor contracts, and program performance reviews
- Lead issue resolution efforts and identify opportunities for continuous improvement
Qualifications
- 5+ years of ATM, electronic banking, payments, or financial technology experience
- Experience managing ATM programs, operations, or service delivery functions
- Strong vendor management and stakeholder management skills
- Experience leading technology-related projects and modernization initiatives
- Understanding of ATM hardware, software, transaction processing, and operational best practices
- Strong analytical, organizational, and communication skills
- Ability to balance strategic planning with day-to-day operational ownership
Preferred Qualifications
- Financial services, banking, or credit union experience
- Experience supporting large-scale ATM environments
- Knowledge of ATM lifecycle management and modernization efforts
- Experience working with ATM vendors, processors, and managed service providers
- PMP or related project management certification preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.