Athletics and Wellness Desk Clerk

The Town Club is filled with unique landings for your respite after a long day, with the Rooftop Terrace that lets 13 stories mute the clamor of Downtown Los Angeles, or The Grill which brings signature dishes with fresh ingredients from our Urban Garden, meticulously paired with select wines from our expert sommeliers. With event and overnight rooms, gym, food, drink, and more, the Town Club is an oasis in the heart of one of the busiest cities in the world.

Job Summary:

Responsible for daily administrative operations of Athletics & Wellness at the Town Club and serve as the first and main point-of-contact for members utilizing facilities and services on the 5th floor.  The Desk Clerk makes members feel welcome and completes a variety of front desk tasks including, but not limited to, taking phone calls, answering member questions, handling correspondence, booking reservations, and keeping the desk area clean and well-organized. Responsible for maintaining the integrity of the operations and goals of the Athletics & Wellness Department.

Essential Functions:

1. Assists members with any and all questions/issues and providing high quality member services. 
2. Responsible for the opening and/or closing of the entire 5th floor facility, inclusive of the Women’s locker room, Men’s North/South locker rooms, and the Cardio Strength Room. 
3. Must be able to provide member amenities to Locker Room attendants as needed and inform Town Club Athletics & Wellness Operations Manager if products/items need to be ordered.
4. Aid in overseeing, maintaining and monitoring all activities that take place at the Town Club Cardio-Strength Room and Athletics & Wellness areas – inclusive of but not exclusive of staff activity, exercise programs, POS System, etc.
5. Responsible for arranging locker rentals/cancellations and facility tours.
6. Monitor all membership information: Check for sign-in, proper attire, correct age, adherence to Club Policy, ensuring child certification and privileges, etc. 
7. Assist Members, Guests, and cardholders in complying with the Town Club facility policies.
8. Report all incidents as well as repair and maintenance issues to Town Club Athletics & Wellness Operations Manager.
9. Monitor and must be proficient in the office operation in the Desk area for efficiency, esthetic appearance and maintenance.
10. Should the need arise – must be available to fill in for employees who do not report or are unable to cover designated work shift.
11. Is willing to help in the implementation of tournaments, special events and health/fitness/wellness programs that will take place at the Town Club.
12. Ability to work under pressure and complete assignments in a timely fashion.
13. Assist Supervisors and other staff members with moving, lifting and setting up equipment.

  Work Conditions:

1. Most tasks are performed in a team environment.
2. Work areas include ALL Athletics & Wellness Department areas.

Requirements

Required Qualifications:

1. Familiarity with Athletics and Wellness-related areas (I.e. Sports, Health, and Fitness)
2. Computer knowledge is a must – typing up incident reports, checking Member Database, etc.
3. Ability to recollect and quickly retrieve dates, names, times and other data.
4. Ability to maintain good relationships with staff, Members and guests. 
5. Good communication skills.
6. Ability to focus and maintain attention to performance of tasks despite frequent, stressful, emergency, critical or unusual interruptions.
7. Must be proactive and display initiative in every day operations, task demands, etc.
8. Must be familiar will all equipment in the Cardio Strength Room.
9. Current CPR/First–Aid and Defibrillator Certifications (Preferred).

Physical Capabilities:

1. Ability to lift up to 60 pounds.
2. Ability to bend, lift, pull, push, carry, reach, stoop and stretch.

Pay Rate: $18.47/Hour

This job description is not inclusive of all job functions. Job functions may be added or deleted as necessary to maintain continuity of Club objectives and legal compliance.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At Jonathan Club, our values of Family, Community, Wellness, Respect, and Passion are at the heart of everything we do. Our mission is to enrich the lives of our members by providing an extraordinary experience at both the Town and Beach clubhouses. 

Embracing diversity of interests, friendships, and community outreach, we are committed to creating a welcoming environment that fosters lifelong connections.

Jonathan Club is an Equal Opportunity Employer - M/F/Disability/Gender Identity/Sexual Orientation/Veteran. Jonathan Club will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for hiring.