Asteria Theatre Usher and Box Office Attendant - Front of House

FLSA Status:

SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It’s this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.

From this place of humility and courage, we’ve built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.

Inspired by the soul of the West—the spirit that our region embodies—we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one’s ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

Ushering-

• Welcome audience members to our venue upon entrance and assist them with finding their seat location
• Scan or examine tickets to ensure they are correct for the specific performance
• Assure that safety and security standards are met and assist as needed
• Aid guests with disabilities or other special needs
• Enforce house and performance rules throughout the show
• Help resolve patron conflicts about seat location
• Refer all escalated interactions to the House Manager
• Follow all emergency procedures regarding venue evacuation
• Maintain a professional appearance (in accordance with the Asteria ushers dress code) and a friendly demeanor
• Light maintenance of venue
• Other duties as assigned

Box Office Attendant-

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and certificates.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone and email inquiries related to show CMUStages, the Asteria and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Ensure continuance and implementation of best practices for data entry and record keeping.
• Accurately reconcile sales, receipts and reports. Provide sales and ticketing information to the management teams.
• Other duties as assigned.

SKILLS & TRAITS

• Excellent customer service skills
• Exemplary communication skills
• Warm, friendly, and reliable

• Interest in being a problem solver and in resolving conflict swiftly
• Ability to stand for long periods of time
• Frequent bending and walking of the building
• Ability to follow instructions and work in a fast-paced environment
• Extensive time spent with moderate to loud noises.
• Ability to maintain a flexible and diverse work schedule with a weekly schedule of 10-15 hours generally available. Primarily evening and weekend availability is a must.
• Box Office Attendant must have experience cash handling and other payment methods such as credit cards
• Box Office Attendant must be proficient in various tools such as Microsoft Office, Excel, and Google Sheets
• Previous experience working on a venue ticketing platform preferred

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability. 

HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:

• Cover letter (Optional)

• Resume