Assurance Platform Manager

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Division's Mission

We serve as a trusted partner and provide a best-in-class security program to uphold and protect the mission of Michigan Medicine.

Our Division's Vision

We believe in cultivating a shared responsibility of security to enhance how we provide care, deliver education, and create innovation to protect the quality of healthcare.

Our Division's Principles

• Prioritize your self-care, family-care, team-care, then the work.
• Implement balanced assurance solutions.
• Strengthen our department's capabilities.
• Develop an assurance-minded workforce.
• Focus on practical information assurance.

Mission Statement

The mission of UM Information Assurance is to direct university-wide IT security, compliance, privacy, and continuity efforts, providing security services that support research, teaching, and patient care. The Assurance Platform Manager plays an instrumental role in delivering these services, balancing technical priorities and organizational needs.

Job Summary

The University of Michigan's Information Assurance team at Michigan Medicine (IA:MM) is looking for a candidate to fulfill the role of Assurance Platform Manager. You will lead the implementation and ongoing management of the software solutions that the Information Assurance team relies on to protect Michigan Medicine. You will be responsible for managing business relationships and ensuring that we have the solutions available to meet the business needs. Also, managing vendor relationships and developing a plan for the products. Finally, managing a team of engineers and operations staff responsible for implementing and supporting the applications.

Opportunity

We are a team that focuses on how we can together help protect Michigan Medicine; it's patients, students, workforce, data, systems, and identities from cybersecurity threats. We champion our staff, their backgrounds, interests, and abilities with opportunities for training career growth in an increasing critical field. In addition to the benefits of working at one of the best learning and research institutions in the world, we also promote the development of our talented staff's cybersecurity career within an equitable balance of work and home priorities. This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Responsibilities*

Team & Product Management

• Lead, mentor, and manage a team responsible for lifecycle management of information security products.
• Set team direction, assign tasks, and support professional growth, ensuring high performance and motivation.
• Coordinate with business and service partners regarding product needs, consumption, and service alignment.

Product Administration

• Drive the implementation, configuration, and ongoing administration of SaaS, hybrid, and on-premises products.
• Develop and maintain product health metrics and align product portfolios to organizational requirements.
• Use available tools (e.g., ServiceNow) to track and align product and service delivery.
• Communicate service outages and resolution processes to end-users and support teams.

Lifecycle Management & Strategy

• Create and maintain product roadmaps, leveraging threat intelligence for lifecycle and strategy decisions.
• Work with product vendors to manage QBRs and annual roadmap updates.
• Coordinate with enterprise hosting and infrastructure teams for server and hardware support.
• Evaluate and recommend improvements or alternatives to existing solutions, assessing fit, cost, and value.
• Collaborate with compliance teams for audits, risk assessment, and to mitigate vulnerabilities with business owners and vendors.
• Facilitate and track change management processes, ensuring accurate documentation of configurations and workflows.
• Ensure up-to-date documentation for disaster recovery, business continuity, access controls, and vendor contacts.

Required Qualifications*

• Bachelor's Degree
• 3 years in a managerial/supervisory or team lead role overseeing 5 or more direct reports.
• 5 years implementing and delivering technical solutions.
• 2 years working with technology vendors.
• 2 years of security-related technology application.
• Strong influencing, negotiation, conflict resolution and communication (written and verbal) skills.
• Experience in building and growing reliable, high-performing teams.
• Demonstrated ability to develop and mentor others.
• Desire to work in a team based collaborative environment.
• Exceptional verbal and written communication skills.
• Demonstrated ability to meet deadlines and work collaboratively.

Desired Qualifications*

• Graduate Degree in related field.
• Experience in academic, research or clinical setting.
• Vendor management and outsourcing experience.
• Solid grasp of core information security concepts, practices, and technologies.
• Familiarity with risk management, incident response, vulnerability management, IDS/IPS, and firewalls.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.