This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.
As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Ensures that all brand standards are being maintained in each area of the property
- Oversees the operation of all hotel property departments
- Maintains current licenses and permits as prescribed by local, state, and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Ensures compliance with all corporate accounting procedures
- Covers front desk shifts as needed
- Ensures each department has accurate and complete inventory and all supplies are maintained
- Assists and approves department managers' scheduling against guest and hours/occupied room goals
- Assists team supervisors and managers with constructive coaching and counseling
- Focused on guest satisfaction scores and strategies for improvement
- Provides excellent customer service by being readily available/approachable for all guests
- Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
Qualifications:
- Minimum 3-5 years of hospitality management experience, preferably in a hotel environment
- Strong leadership and team development skills
- Excellent communication, interpersonal, and organizational abilities
- Proven track record in guest satisfaction and employee engagement
- Knowledge of hotel operations, budgets, and financial reporting
- Ability to work flexible hours, including nights, weekends, and holidays
Benefits (Full-Time Associates Only)
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities