Asst Director-Payment Processing

This position requires a deep understanding of Point-of-Sale systems, including ACH processing, Credit Card processing, Payment Gateways, Digital Wallets, Fraud Prevention, Data Analytics, PCI compliance, advanced excel, intermediary Tableau, reconciliation, SOP development, Program/Project Management, Accounting and Operations Management knowledge.

MINIMUM QUALIFICATIONS

• Nine (9) years of experience related to the responsibilities of the position, of which at least two (2) years must be in a supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).

OR

• Graduation from an accredited college with an Associate's degree in a field related to the duties performed, including seven (7) years of work experience related to the position, of which at least two (2) years must be supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).

OR

• Graduation from an accredited college or university with a Bachelor's degree in a field related to the duties performed, including five (5) years of work experience related to the position, of which at least two (2) years must be supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).

OR

• Graduation from an accredited college or university with a Master's degree or higher in a field related to the duties performed, including four (4) years of work experience related to the position, of which at least two (2) years must be supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).

NOTE: To be considered for this position you must provide information about your educational background and/or work experience. You must include job titles, dates of employment and specific job duties. (IF you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

Educational & Employment Verification:

Please be advised that if you are selected to be hired you must provide, upon request, with adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview which will include a written exercise and/or an Excel skills assessment as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview, will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor

Sep 18, 2026, 12:01:00 AM