Associate Systems Engineer (In-Office)

Associate Systems Engineer (In-Office) in Washington, DC - CareFirst

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Associate Systems Engineer (In-Office)

Job ID: 22737

Job Function: Information Technology

Location: Washington, DC

Office: Met Square

Career Band: BDA

Status: Full-Time

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Resp & Qualifications

PURPOSE:

Provide high-touch, customer-focused technology support for the CEO and Executive Leadership Team, coordinating with Executive Assistants and IT teams to resolve issues promptly and minimize business disruption. Apply systems engineering practices to configure, maintain, troubleshoot, and improve the devices, applications, connectivity, and collaboration technologies used by executive leadership. Assist in defining system requirements, evaluating compatibility, and investigating recurring issues to support secure, reliable technology across office, remote, and designated meeting locations.

ESSENTIAL FUNCTIONS:

• Provides responsive, discreet technology support to the CEO and Executive Leadership Team, maintaining devices, Microsoft 365 applications, peripherals, and connectivity. Partners with Executive Assistants and IT teams to resolve and document requests under established security procedures. Supports onboarding, device replacement, and leadership and Board meetings, including readiness checks and onsite troubleshooting with AV and Conference Services.
• Supports EUT and Collaboration Services engineers with device and application deployments, configuration, troubleshooting, and Microsoft Teams Rooms support. Uses approved engineering tools and automation, validates changes, and minimizes service disruption.
• Prevents and resolves technology issues through proactive readiness checks, Executive Assistant check-ins, troubleshooting, and root cause analysis. Maintains support documentation and backup-device readiness; coordinates escalations and coverage with IT teams.
• Tests and evaluates technology using executive feedback, defined requirements, and compatibility and integration checks. Documents findings and researches products to support purchasing through established processes and improve reliability and usability.
• Maintains systems engineering and executive-support knowledge through training, professional resources, and team collaboration. Shares troubleshooting procedures to strengthen service consistency and backup coverage.

SUPERVISORY RESPONSIBILITY:

This position has no direct reports, however, may informally lead teams in a matrix environment.

QUALIFICATIONS:

Education Level: Bachelor''s Degree in Information Technology or Computer Science OR in lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications:

• Experience providing white-glove technology support to executives or other high-visibility business users; partnering with Executive Assistants; and supporting leadership or Board meetings.
• Hands-on experience with Microsoft 365, Teams and Teams Rooms, Windows devices, mobile devices, remote connectivity, and ServiceNow or a comparable IT service management platform.
• Experience with proactive technology checks, executive onboarding, device lifecycle support, approved scripting or automation, and support documentation. ITIL Foundation or relevant Microsoft or endpoint-support certifications preferred.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of systems engineering tools, endpoint configuration, operating systems, and network troubleshooting.
• Knowledge of scripting, application configuration, web-based technologies, and approved automation tools.
• Proficient in Microsoft 365 applications, including Outlook, Teams, and executive collaboration tools.
• Ability to coordinate with Executive Assistants and technical teams, prioritize business-impacting issues, and follow through to resolution.
• Excellent written and verbal communication, customer service, discretion, and ability to explain technical issues to nontechnical users.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements

Estimate Amount: Local travel between CareFirst locations and designated executive-support sites multiple times weekly, based on business needs. Quarterly travel to support leadership and Board meetings may require overnight stays of up to 3 days per trip.

Salary Range: $66,168 - $131,417

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate''s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case''s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Collaboration Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS, BLUE SHIELD and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To comply with this law, CareFirst must collect information regarding an employee's identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay. If you are hired, you will be required to provide certain information on the form necessary to establish your identity and eligibility to work in the United States and certain required supporting documents.

If you experience any technical difficulties during this process, please send an email detailing the specific problem you are having to careers@carefirst.com and we will respond as soon as possible.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination, contact OFCCP at 800-397-6251 (TTY 877-889-5627) or www.dol.gov/ofccp.

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