Associate Structural & Construction Products Support Representative (Hybrid)

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

BUILD YOUR CAREER SUPPORTING ENGINEERS, BUILDERS, AND DESIGN PROFESSIONALS

As an Associate Engineering Support Representative, you will serve as a key resource for customers and internal teams seeking guidance on Simpson Strong-Tie's structural connectors, anchoring systems, lateral systems, software, and engineered solutions. This role is ideal for someone with a background in construction, building products, drafting, engineering support, or residential construction who enjoys helping others solve technical construction-related challenges.

You will work closely with engineers, contractors, architects, building officials, and sales teams to interpret plans, answer product application questions, research solutions, and support engineering projects. Success in this role requires an understanding of construction practices, structural drawings, and building products rather than traditional IT or software troubleshooting experience.

WHAT YOU'LL DO

Support Customers and Industry Professionals (45%)

• Serve as a primary point of contact for engineering and product support inquiries related to Simpson Strong-Tie structural building products.
• Assist contractors, engineers, architects, building officials, and sales teams with product selection, application guidance, and installation questions.
• Interpret construction plans, structural drawings, and project specifications to help identify appropriate product solutions.
• Respond to inquiries received through the Engineering Support phone queue.

Research and Resolve Product Application Questions (30%)

• Research customer inquiries utilizing engineering test data, technical literature, code reports, product documentation, and internal resources.
• Collaborate with engineering teams to identify practical solutions for construction and structural applications.
• Document findings and communicate recommendations clearly to customers and internal partners.

Provide Written Engineering Support (15%)

• Respond to technical inquiries submitted through company websites and email channels.
• Prepare professional written responses regarding product applications, code compliance documentation, and engineering resources.
• Translate complex construction and engineering information into clear guidance for customers.

Support Engineering Projects (5%)

• Assist engineers with technical letters, test report reviews, product research, and custom connector or hanger designs.
• Support documentation and engineering-related administrative activities as needed.

Contribute to Continuous Improvement (5%)

• Participate in special projects and departmental initiatives.
• Help improve internal knowledge resources and customer support tools.

WHAT WE'RE LOOKING FOR

Required Qualifications

• High school diploma or GED.
• Experience in construction, building materials, engineering support, drafting, estimating, project coordination, residential construction, or a related field.
• Ability to read and interpret construction plans, blueprints, structural drawings, and specifications.
• Strong verbal and written communication skills with the ability to explain technical construction concepts to a variety of audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn building code requirements, product applications, and engineering-related processes.
• Strong problem-solving and research skills.
• Working knowledge of basic algebra, geometry, trigonometry, ratios, and measurements commonly used in construction environments.

Preferred Qualifications

• Associate's or Bachelor's degree in Construction Management, Civil Engineering Technology, Engineering, Architecture, Drafting, or a related field.
• Experience supporting engineers, contractors, architects, builders, or building product manufacturers.
• Residential or commercial construction experience.
• Familiarity with structural connectors, anchoring systems, framing hardware, or other construction products.
• Experience using Salesforce, Smartsheet, AutoCAD, Revit, Bluebeam, or similar industry-related software.
• Previous experience reviewing plans, shop drawings, or construction submittals.

WHY YOU'LL SUCCEED

The most successful candidates bring a combination of:

• Construction or building industry knowledge.
• Ability to interpret plans and structural drawings.
• Strong customer service skills.
• Curiosity and willingness to learn engineering concepts.
• Confidence communicating with contractors, engineers, architects, and building officials.

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Riverside, CA.

RELOCATION

Relocation is not available for this position.

PAY

$25.34 - $31.68 / hour

ESSENTIAL FUNCTIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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