Associate Specialist, HR Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, HR Services

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

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What is the GBSC?

The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside Mastercard that combines operational excellence with a vision for what's next. More than a service provider, it is a collaborative force that delivers impactful outcomes.

Anchored in strong, reliable operations, GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.

Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems? This position helps administer HR life cycle inquiries and transaction services as it relates to the new hire life cycle.

Key Responsibilities

Talent Acquisition Operations Execution

• Deliver end-to-end support across the recruiting lifecycle, including:

o Interview scheduling (including complex and high-volume coordination)

o Candidate communication and inquiry management

o Offer creation and onboarding process support

• Partner closely with recruiters and hiring managers to ensure a consistent and high-quality candidate experience

Candidate & Stakeholder Experience

• Serve as a primary point of contact for candidate and stakeholder inquiries
• Provide timely, accurate, and professional responses aligned with service level expectations
• Communicate processes clearly to candidates and employees, reinforcing a "priceless employee experience"

New Hire Lifecycle Support

• Support hiring processes from interview stage through onboarding
• Coordinate activities to ensure smooth transitions and minimize delays
• Ensure adherence to established processes, policies, and timelines

Compliance, Data Integrity & Controls

• Ensure audit compliance through accurate transaction processing and approval workflows
• Maintain strict confidentiality and handle sensitive data in accordance with HIPAA and company standards
• Identify and escalate risks, gaps, or process inconsistencies as appropriate

Operational Excellence & Continuous Improvement

• Identify opportunities to improve efficiency, quality, and consistency across TA Ops processes
• Contribute to process standardization and enhancement initiatives
• Support a scalable model capable of handling high-volume, time-sensitive workloads

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Core Competencies

• Customer-Centric Mindset- Passion for delivering high-quality candidate and employee experiences
• Attention to Detail & Accuracy- Strong focus on precision, data integrity, and compliance
• Execution Excellence- Ability to manage high-volume work with speed and accuracy while maintaining quality
• Problem Solving & Ownership- Proactively identifies issues and drives resolution
• Communication- Clear, professional communication across all levels of the organization
• Adaptability & Resilience- Thrives in a fast-paced, changing environment
• Collaboration- Strong ability to build relationships and partner effectively across teams

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Qualifications

• Experience in Talent Acquisition Operations, HR Services, or shared services environments- OR Transferable Experience
• Demonstrated ability to manage high-volume, time-sensitive workflows
• Strong understanding of the hiring lifecycle and new hire processes
• Exceptional organizational and time management skills
• Strong attention to detail and commitment to quality and compliance
• Ability to communicate effectively with stakeholders at all levels

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.