Associate Solutions Engineer

What do we do?

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, were a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. Its faster, safer, cheaper, and, above all, way better.

Were backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role

We are looking for a smart, entrepreneurial and autonomous Associate Solutions Engineer to help us achieve our ambitious growth plans. This is an exciting time for you to join- youll be part of an established and high performing team.

Working as an expert within our Sales team, youll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way.

You may be working in a technical or product role and want more customer-facing experience (or vice versa). Maybe you are looking for a hybrid tech/sales role after completing a Flatiron School, General Assembly, or other bootcamp. Either way - we want to hear from you!

What youll do:

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
• Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
• Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
• Support and empower Account Executives on customer calls to help win new business
• Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
• Contribute to public and internal documentation

Wed love to hear from you:

• You have a solid understanding of web technologies, in particular JavaScript (and any frameworks within) and an understanding of how these web technologies work together.
• You have experience using and integrating APIs.
• You have strong interpersonal and customer management skills that you developed in a customer-facing role.
• You have the ability to discuss technical concepts with both technical and non-technical audiences.

Everyone is welcome at Paddle

At Paddle, were committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we dont care if, or where, you studied, what you look like or where youre from. Were more interested in your craft, curiosity, passion for learning and what youll add to our culture. We encourage you to apply even if you dont match every part of the job ad, especially if youre part of an underrepresented group. Please let us know if theres anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. Were committed to building a diverse team where everyone feels safe to be their authentic self. Lets grow together.

Why youll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

• Paddle for others
• Paddle together
• Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a digital-first company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.