Associate Social Community Manager

seven or more years of customer service-oriented roles; and seven or more years of professional communications experience; and five or more years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and five or more years of experience in social media data analysis and trends identification. at least five years of customer service-oriented roles; and at least five years of professional communications experience; and at least three years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and at least two years of experience in social media data analysis and trends identification.

Required Qualifications

• Bachelor’s degree in Business, Marketing, New Media, Journalism, or equivalent experience
• at least five years of customer service-oriented roles; and at least five years of professional communications experience; and at least three years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and at least two years of experience in social media data analysis and trends identification
• knowledge and understanding of social media platforms, including use cases for customers and for brands
• knowledge and understanding of social media analysis and trends identification
• knowledge and understanding of social media engagement and listening technology
• ability to create an environment in which a positive and professional service orientation is evident 
• ability to motivate and guide others to work hard by building a sense of teamwork and commitment
• knowledge of Publix history, culture, and branding
• proficient in written communications
• basic skills with Microsoft PowerPoint
• intermediate skills with Microsoft Word and Excel
• willingness to work extended hours including evenings, weekends, and holidays
• willingness to be on call 24/7 as business need require
• Other Microsoft Office applications not otherwise mentioned (Outlook, Windows Explorer, Planner, SharePoint, Snipping Tool, etc.)

Preferred Qualifications

• Master’s degree in Business, Marketing, New Media, Journalism, or related discipline
• seven or more years of customer service-oriented roles; and seven or more years of professional communications experience; and five or more years of professional experience in managing communities on social media platforms, including Facebook, X, and Instagram; and five or more years of experience in social media data analysis and trends identification
• knowledge in best practices for customer communication and response protocols, established in the department
• experience with social media aggregating and listening tool(s) such as Sprinklr
• experience with social media engagement and publishing tools
• knowledge of CCSM case management system
• bilingual including written communication (Spanish and English)

Marketing