Title: Associate Service Center Representative (HR)Location: Philadelphia, PA 19103 (Hybrid)Duration: 6+ Months (Possible Extension)
Job Description
**Hybrid Role**
Associate Service Center Representative (HR)The Associate Service Center Representative provides front line HR support to Associates by responding to incoming calls and service requests. This is an hourly, contingent role focused on high volume inquiry handling, basic employee relations support, and administrative onboarding tasks in partnership with the Talent Acquisition team.
Key Responsibilities Associate Support- Answer incoming calls and service requests from Associates related to benefits, HR self service, policies, and general employment questions
- Provide first level employee relations support by gathering information, addressing routine issues, and escalating appropriately
- Deliver clear, consistent information while maintaining confidentiality
- Log and track inquiries and actions taken in HR systems
Talent Acquisition & Onboarding Support- Generate and process offer letters in partnership with the Talent Acquisition team
- Track background check status and follow up to support timely start dates
- Ensure new hire data is accurately entered and verified prior to day one
- Identify and resolve data or process issues that could delay onboarding
Administrative & Data Support- Perform accurate data entry and updates in HR systems
- Monitor onboarding and pre employment tasks to completion
- Follow established procedures and service level expectations
Required Qualifications- Prior experience in customer service, call center, HR operations, or shared services preferred
- Comfortable handling high call volumes and transactional work
- Strong attention to detail and data accuracy
- Clear, professional communication skills
- Basic proficiency with Microsoft Office and HR systems
Work Environment- Fast paced, service oriented environment
- Work is task driven with defined scope and escalation paths
Benefits:
We offer a competitive compensation package that includes:
• [Pay Rate]: $22- $25 per Hour
o Note: Pay rate will be commensurate with experience.
• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.