Tesla is on a mission to build a world of amazing abundance, and the Robotaxi program is at the forefront of this revolution. As an Associate Robotaxi Operations Manager, you will play a critical role in supporting the daily health, readiness, and operational excellence of our autonomous vehicle fleet. This is a high-impact, fast-paced role designed for a driven, action-oriented leader who thrives in dynamic environments and is eager to grow into full operational ownership. You'll work closely with the Robotaxi Operations Manager to ensure vehicles are clean, charged, maintained, and ready for service while building foundational leadership, analytical, and cross-functional collaboration skills.
Shift: 1:00PM - 9:30PM
- Assist in managing vehicle readiness - including cleaning, charging, maintenance scheduling, and service coordination - to maintain high fleet availability and uptime
- Support the coaching, training, and performance tracking of a variety of team members (Fleet Support Specialists, Operations Advisors, and/or Technicians) and Supervisors. Help deliver feedback, monitor KPIs, and support team development initiatives
- Conduct regular checks on cleaning, charging, and service workflows. Identify gaps, document findings, and support the implementation of process improvements. Use internal software platforms to access real-time fleet data, track vehicle status, and escalate issues promptly. Develop proficiency in data-driven decision-making
- Track key performance indicators (KPIs) such as vehicle downtime, charge efficiency, and service cycle times. Contribute insights to improve fleet performance
- Partner with Engineering, Logistics, Customer Experience, and Global Operations to resolve blockers, share feedback, and support program growth. Adding implementing/driving customer satisfaction strategies by improving response times, managing, and reuniting customers belongings via lost and found, reviewing customer feedback and implementing process based on feedback to improve vehicle cleanliness. Identify inefficiencies and propose practical solutions. Embrace change, adapt quickly, and contribute ideas to improve safety, efficiency, and quality
- Understandand improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Embrace change, excel in high-pressure situations, exhibit strong prioritization, and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Bachelor's degree or equivalent experience
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience leading teams and managing a diverse group of roles and responsibilities
- Experience running complex processes using Lean or other techniques
- Relentless drive for excellence that stands out among peers, regardless of background
- Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
- Valid driver's license required