REQ9398 Associate, Resorts Services (Open)
POSITION SUMMARY:
The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.
PRIMARY RESPONSIBILITIES:
- Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours);
- Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B)
- Scheduling and rostering of Business Development Team
- Handle administrative activities in a timely and complete manner;
- Assist in performing periodic data analysis and reporting to discover the trends and members' preference;
- Assist arranging event settings for premium players
- Works with related departments to ensure the hassle-free stay for premium players
- Perform any other duties or projects as assign by Assistant Manager, Casino Services
KEY PERFORMANCE INDICATORS:
As agreed with the Company
QUALIFICATIONS:
Experience
- One year or above relevant experience in sales and promotion field, preferably in casino marketing
- Previous telemarketing sales or outbound sales is an advantage
- Displays a high commitment to improving customer service
- Motivates others to achieve business objectives and common goals
- Encourages people to work as a team
- Adopts and implements new approaches and practices to meet changing circumstances
Education
Skills / Competencies
- Computer literate
- Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
- Ability to converse in foreign language(s) will be an added advantage
- Pleasant and mature disposition
- Able to define problems, collect data, establish facts, and draw valid conclusions
- Able to work under pressure and result driven
- Has strong organizational and time management skills
- Has strong phone presence
- A team player