Associate Product Owner

Chat, IVR & AI Domain Expertise: Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization. This role bridges business needs and technical delivery by translating strategic goals into actionable features, managing scoping and timelines, and partnering with Scrum Masters and Team Managers to drive sprint execution across multi-channel customer experiences.

Must have Healthcare Background with AI Chatbot experience.

Job Title: Associate Product Owner
Duration: 12+ Months Contract with possible extension
Location: 100% Remote

Glider Assessment : Associate Product Owner (Chat Platform) - 10 questions
2-3 years exp required as Product Owner

Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations.
Background in the health insurance or a heavily regulated industry.

Need only Solid profiles.


Role Summary
The Associate Product Owner works closely with business stakeholders, engineering leadership, and Scrum teams to help define, prioritize, and execute the product roadmap and backlog for enterprise Chat Platform (Chat and IVA/IVR). This role bridges business needs and technical delivery by translating strategic goals into actionable features, managing scoping and timelines, and partnering with Scrum Masters and Team Managers to drive sprint execution across multi-channel customer experiences. The ideal candidate possesses a strong foundational understanding of chat, IVR, and conversational AI capabilities, system integrations, and cloud technologies to guide the team and ensure successful delivery.

Essential Responsibilities:

• Roadmap, Scope & Stakeholder Management: Collaborate with key business and technical stakeholders to help define and refine the product roadmap, release timelines, feature scope, and functional design for both chat and IVR channels. Maintain and groom an extensive Chat Platform backlog to ensure clear alignment with strategic goals and underlying platform enhancements.
• Agile Planning & Sprint Execution: Work closely with Team Managers, Scrum Masters, and engineering teams to define sprint goals, plan upcoming iterations, and break down complex conversational AI initiatives into actionable user stories and technical requirements.
• Technical Guidance & Impediment Removal: Leverage an understanding of both business and technical details to guide the development team toward successful delivery. Proactively identify and remove blockers, assist with decision-making, and escalate risks or issues appropriately.
• Chat, IVR & AI Domain Expertise: Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization.

Education:

• Required: Bachelor's Degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.

Experience Required:

• 2+ years of experience working in a Product Owner, Business Analyst, or Agile project delivery role within an IT or software development environment.
• Experience writing user stories, managing software backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies.

Must have:

• Experience working on enterprise chat, IVR, contact center, or conversational AI platforms.
• Familiarity with cloud environments (specifically Google Cloud Platform / GCP).
• Background in the health insurance or a heavily regulated industry.

Technical Skills & Competencies

• Product Management Tools: Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools.
• Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations.
• Technical Familiarity: Foundational awareness of cloud technologies (GCP preferred) and software development lifecycles (SDLC).
• Soft Skills: Strong stakeholder management, clear written and verbal communication, and the ability to balance competing priorities in a fast-paced environment.

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.