| Location | Denver, CO |
| Salary | $120,000–$145,000 Per Year |
Careers at LTM
Associate Principal - Package Implementation
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Role description
Job Title: ServiceNow Business Process Consultant
Location: Santa Clara, CA (Remote)
Job Responsibilites:
Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them Publish the content to Community and YouTube channel
Create product training content for ServiceNow Impact teams Includes a 101level product overview explanation of common use cases and agentic capabilities
Deliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded version
Engage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P products
Contact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training material
Contact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and details
Program manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk management
Monitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least once a week
Triage CRIR requests and risk signals to identify when PEx engagement is needed Report findings to team manager for prioritization
Review and improve NowCreate content Deploy the product create the templatescontent publish to Best Practice Center clean up broken links remove outdated content
Create customer story slides Work with Outbound Product Management to publish on the Sales Success Center
Job Description
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered
tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
Overall 7 years of work experience with ServiceNow platform a minimum of 5 years in a technical or technofunctional customerfacing role delivering
ServiceNow HRSD product line implementations for large organizations
ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired such as CTA
Strong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs that
are critical for customers HR operations
Experience implementing ServiceNow HR Service Delivery products strongly preferred
Possesses deeprooted expertise and an active presence in the HR industry leveraging domain knowledge and industry relationships to shape product strategy
and drive the success of HRfocused solutions
Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to nontechnical audiences
Strong analytical and problemsolving skills
Ability to work effectively in a fastpaced dynamic environment
Familiarity with Agile methodologies and experience working in an Agile environment
Strong problemsolving skills and ability to work independently and as part of a team
Experience working with crossfunctional teams including product process owners engineers sales and marketing professionals
Customerfocused mindset and commitment to delivering highquality results
Proven track record of driving business growth and customer satisfaction through innovative technology solutions
Skills
Mandatory Skills : ServiceNow HRSD
Other details
Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 120,000.00 to 145,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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