Patient Care Coordinator
Optum - Bayonne, NJ
191 Lefante Way, Bayonne, NJ 07002
Pay: $23/hr
Hours: 8am-4pm or 9am-5pm
The position supports front desk and care coordination operations for a small clinical team of 5 (1 front desk, 2 medical assistants, 2 providers), handling patient registration, scheduling, insurance and referral management, copay and balance collections, and coordination of care.
Day to day responsibilities:
- Check in patients and verify demographic information
- Verify and update insurance coverage and eligibility
- Obtain referrals and authorizations when required, and escalate authorization issues as needed
- Collect copays, deductibles, and outstanding balances
- Ensure all required forms are completed
- Schedule, reschedule, and cancel appointments, confirm upcoming visits, and manage provider schedules and templates
- Coordinate testing, procedures, and follow-up appointments
- Answer phone calls and patient inquiries, provide appointment instructions and directions, and assist patients with portal enrollment and access
- Follow up with patients regarding missed appointments or outstanding requirements
- Attach and manage referrals in the EMR and communicate with insurance companies about coverage questions
- Coordinate care between patients, providers, specialists, and ancillary departments
- Ensure required records, labs, and imaging are available before appointments
The ideal candidate has:
- High school diploma or GED
- 2+ years of healthcare experience
Preferred Qualifications:
- Excellent customer service and patient engagement skills
- Ability to build rapport with patients and families
- Professional, courteous, and compassionate demeanor
Interview process: 2 rounds, both in person.