Job Description
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Job Title: Associate, Operations Services Specialist
Posting Start Date: 9/9/26
Job Description:
Primary Role
The Associate Specialist, Operations Services supports a range of services aiding operational service delivery, and implements practical, targeted solutions to drive business and operations performance improvement opportunities.
Key Accountabilities
- Lead and/or support the delivery of projects to drive operational improvement and standardization.
- Provide support for state operations in the effective adoption and use of company-defined standardized operational systems.
- Assist with the due diligence and integration of new acquisition targets and closed acquisition transactions, as requested.
- Support the provision of state-owned customer service-related activities to deliver high-levels of customer service and address customer complaints.
- Analyze state- and district-level operational performance data provided by the centralized Operational Performance and Planning team, to identify opportunities for performance improvements within the assigned state of responsibility.
Knowledge/Skills
- Core professional competence in Service Delivery and project management within a related field, knowledge of utility operations, maintenance, and/or capital program management/delivery.
- Knowledge of contract administration.
- Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
- Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques.
- Good knowledge of water and/or wastewater system state and federal regulatory requirements and standards.
- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations.
- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
- Basic project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
Experience/Education
- Bachelor's degree in engineering, business, or related field desired. Equivalent role-related work experience in lieu of a degree will be considered.
- 2+ years' experience with a bachelor's degree or 8+ years' experience without a bachelor's degree in utility operations, customer service, or project management roles.
- Water / Wastewater experience preferred.
Travel Requirements
Up to 30%, as required.
Certifications & Licenses
Project Management certification preferred.
Work Environment
Primarily indoor office environment.
Competencies
Plans & Aligns
Decision Making
Communicates Effectively
Builds Networks
Action Oriented
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