Associate, Operation Services

Your primary responsibilities will include high-volume document processing, carefully following specific and detailed instructions for each package, and performing final verification to ensure a high level of accuracy in a zero-error-tolerance environment. You will also be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines.

Description:
 
Title:                  Operations Services Associate
Location:          Irving, TX, 75063
Duration:          0-3+ months
Shift:                  M-F 6am to 9am
Pay Rate:         $18 - $20/Hour
 
Position Overview
As an Operations Services Associate, you will work in a fast-paced, high-volume production environment supporting critical property loan operations. You will play an important role in servicing, supporting, and mitigating risks associated with property taxes.
Your primary responsibilities will include high-volume document processing, carefully following specific and detailed instructions for each package, and performing final verification to ensure a high level of accuracy in a zero-error-tolerance environment.
You will also be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines.
We foster a learning culture that supports personal and professional development while encouraging teamwork, adaptability, accuracy, and accountability.
 
Job Duties

• Deliver exceptional client service in a high-volume production environment.
• Handle high volumes of live checks by accurately printing and matching them with corresponding reports.
• Meticulously follow detailed instructions for each package to ensure all contents are correct and compliant for dispatch.
• Perform final quality control verification of matched checks and reports to guarantee accuracy.
• Organize and prepare finalized packages for secure delivery to Taxing Authorities.
• Manage assigned processes and inventory to meet strict daily deadlines.
• Effectively manage time, set priorities, and concentrate on main objectives to meet all established deadlines.
• Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs).
• Duties may vary based on area of focus (e.g., Payments, Refunds, Correspondence).

 
Requirements

• High school diploma, GED, or equivalent required; college degree preferred.
• 1+ years of relevant experience, or relevant education in lieu of experience.
• Client service-oriented experience preferred.
• Ability to provide exceptional client service in a high-volume production environment.
• Ability to manage time, set priorities, and meet deadlines.
• Intermediate computer skills with a strong aptitude to learn new systems and applications.
• Ability to understand basic property-related documentation from a variety of sources.
• Strong analytical and critical thinking skills to synthesize information and resolve problems.
• Strong detail-orientation to process data accurately.
• Ability to collaborate with others and provide status updates.
• Strong verbal and written communication skills.
• Willingness to learn, adapt, and grow.

 
Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.