Associate Manager SFS

You will gain leadership experience through employee development, safety leadership, customer engagement, operational support, business process ownership, ERP stewardship, financial accountability, and continuous improvement. Promote accountability, respect, teamwork, trust, and collaborative problem-solving; address challenges constructively and avoid blame-oriented behavior, finger-pointing, and activities that create organizational tension.

Deutsche Windtechnik is an Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source.

Deutsche Windtechnik started operations in North America in 2018. Headquartered in Houston, TX, it is our goal to set the standard for best-in-class levels of quality, safety, efficiency, and customer service in the US market.

Ready to develop your leadership career and be an important part of our SFS team?

As an Associate Manager, you will serve in an entry-level leadership role designed to develop future Operations Managers within Specialized Field Services. You will gain leadership experience through employee development, safety leadership, customer engagement, operational support, business process ownership, ERP stewardship, financial accountability, and continuous improvement.

You will lead through influence, accountability, collaboration, and ethical decision-making while supporting technicians, customers, and organizational objectives. Leadership will provide mentorship and coaching, while you retain ownership of assigned responsibilities and performance outcomes.

Are You Looking to:

• Develop your leadership skills and prepare for future Operations Manager opportunities?
• Mentor technicians and crew leads while supporting employee growth, engagement, retention, and succession planning?
• Promote a Safety-First culture where every employee has the confidence and authority to stop unsafe work?
• Build customer relationships through professional communication, responsiveness, and quality execution?
• Improve operational performance, ERP compliance, cost awareness, and financial stewardship?
• Support a One DWT Company culture through cross-functional partnerships, knowledge sharing, standardization, and teamwork?

Are You Ready to:

• Leadership and Employee Development
• Mentor, coach, and develop assigned technicians and crew leads through regular coaching and development discussions.
• Support career progression and succession planning, identify future leaders, and promote employee engagement, accountability, and retention.
• Maintain weekly touchpoints with assigned technicians on active projects to discuss project updates, safety concerns, technical challenges, and development opportunities.
• Ensure assigned technicians maintain required training and certifications.

Safety Leadership

• Model a Safety-First culture and reinforce Stop Work Authority at all times.
• Conduct site visits and field observations, coach employees on safe and effective work practices, and monitor safety compliance and training requirements.
• Support incident investigations, corrective actions, and corporate safety initiatives and programs.

Customer Support and Operational Leadership

• Support customer relationships through proactive, professional communication and quality execution; participate in customer meetings and project kickoffs as assigned.
• Respond promptly to customer requests, concerns, and escalations, communicate project status and issue resolution, and support technicians in delivering exceptional customer service.
• Support field personnel with technical questions and operational challenges, coordinating with engineering and other cross-functional teams as needed.
• Support operational initiatives and KPI execution, reinforce team accountability, and improve consistency and operational performance.

Financial Accountability

• Promote cost awareness, profitability, and responsible use of company resources across assigned teams.
• Support accurate labor reporting and project coding; monitor assigned projects for missed billable opportunities and identify and escalate billing leakage concerns.
• Review credit card expenses for accuracy and business justification, support timely expense reporting and approvals, and reinforce purchasing and spending expectations.

ERP Compliance and Continuous Improvement

• Maintain proficiency in company ERP systems and business platforms, and promote their consistent use across assigned teams.
• Ensure accurate and timely entry of labor, expense, operational, and project information; maintain data integrity, reporting accuracy, and audit-ready records.
• Identify process improvement opportunities, recommend system and workflow enhancements, and support implementation of organizational improvements.
• Complete assigned timecard, PTO, and expense approvals promptly and in accordance with company policies.

One DWT Company, Leadership, and Ethics

Lead by example and model TIGER Values through honesty, transparency, integrity, professionalism, and ethical decision-making.

Build partnerships across departments, regions, and business functions; share knowledge and best practices, support alignment and standardization, and prioritize overall company success.

Promote accountability, respect, teamwork, trust, and collaborative problem-solving; address challenges constructively and avoid blame-oriented behavior, finger-pointing, and activities that create organizational tension.

Demonstrate urgency in responding to customer and business needs, communicate professionally, and accept ownership of assigned responsibilities and outcomes.

Use support resources appropriately while demonstrating initiative, self-management, and continuous improvement.

Treat employees, customers, vendors, and colleagues fairly and respectfully; maintain confidentiality, avoid conflicts of interest, and promptly report safety, compliance, quality, or ethical concerns.

What You’ll Need:

The following capabilities reflect the responsibilities outlined for this position. Specific education, experience, travel, and physical requirements are to be confirmed by SFS Leadership.

Ability to coach and mentor employees, lead through influence, and build collaborative working relationships.

Professional written and verbal communication, sound judgment, and effective problem-solving skills.

Ability to manage assigned responsibilities, respond promptly to business needs, and remain accountable for results.

Ability to use company ERP systems and business platforms and maintain accurate reporting and documentation.

Understanding of, and commitment to, safety practices, ethical conduct, financial stewardship, and continuous improvement.

What You’ll Get:

• 401k with fully vested, generous company match available after 6 months.
• Generous PTO and excellent Medical, Dental, and Vision benefits.
• Competitive compensation; position-specific compensation to be confirmed.
• Personalized and ongoing training, mentorship, and leadership development.
• Performance Expectations and Measures of Success

SFS Leadership will establish annual performance expectations and KPIs based on current business needs and organizational priorities. Success will be evaluated across the following areas:

Safety: Safety performance and observations, training and certification compliance, and completion of corrective actions.

Employee Development: Technician progression, coaching effectiveness, engagement, retention, succession development, and weekly technician communication.

Customer Satisfaction: Customer feedback, responsiveness, effective issue resolution, and communication quality.

Process Compliance: Timely timecard, PTO, and expense approvals, policy compliance, and accurate documentation.

Financial Accountability: Credit card compliance, labor and expense reporting accuracy, cost and profitability awareness, and reduction of billing leakage.

ERP and Continuous Improvement: System utilization and compliance, data quality, process improvement contributions, and operational efficiency.

One DWT Company Collaboration: Cross-functional teamwork, organizational alignment, knowledge sharing, support of company initiatives, and reduction of silos.

Leadership and Ethics: Accountability, ownership, ethical decision-making, professional leadership presence, positive influence, and demonstration of TIGER Values.

Support and Career Development

The Director of Specialized Field Services, Operations Managers, SFS Coordinators, cross-functional business partners, and organizational mentors provide coaching, guidance, development, and support. Responsibility for execution, performance, and results remains with the Associate Manager.

This role provides a developmental pathway toward Operations Manager, senior operations leadership, regional leadership, and cross-functional leadership opportunities. Promotion consideration occurs between 12 and 24 months based on demonstrated leadership capability, business performance, employee development, organizational impact, and readiness for expanded responsibilities.

DWT CULTURE:

What sets us apart is our intense focus on our customers, employees, and culture.

Our Mission: To be the most trusted O&M partner to wind farm owners.

Our Vision: To empower the Americas’ achievement of 100% renewable energy, one wind turbine at a time.

How do we accomplish this? By building a team and a culture with the core values that are: Transparent, Innovative, Guiding (advisor and partner), Efficient, and Reliable.

We call ourselves TIGERs and we hope you get an opportunity to join us someday!

Equal Employment Opportunity Statement

Deutsche Windtechnik is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination.

ADDITIONAL INFORMATION:

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

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