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Associate Manager, Marketplace Seller Support - Fulfillment

Best Buy

Minneapolis, Minnesota

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JOB DETAILS
SKILLS
Analysis Skills, Cross-Functional, Customer Experience, Customer Support/Service, Ecosystems, Identify Issues, Inside Sales, Legal, Maintain Compliance, Market Tracking, Metrics, Operational Audit, Operational Support, Order Processing, Partner Sales, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Purchasing/Procurement, Quality Assurance, Quality Management, Sales, Sales Management, Sales Operations, Sales Support, Sales Training, Supply Chain, Team Player, Time Management, Transaction Processing/Management, eCommerce
LOCATION
Minneapolis, Minnesota
POSTED
1 day ago

As the Marketplace Seller Support Associate Manager, you'll be responsible for ensuring a high performing, compliant, and customer centric seller ecosystem within our marketplace. You will focus on setting and monitoring seller performance standards, managing escalations, and providing operational support to both sellers and internal teams, with added emphasis on optimizing seller fulfillment capabilities to deliver fast, accurate, and reliable shipping experiences for customers. The position combines process optimization, compliance oversight, proactive issue resolution, and fulfillment performance improvement to maintain marketplace integrity and deliver exceptional seller and buyer experiences. Success in this role requires strong analytical skills, operational excellence, and the ability to collaborate across multiple functions.

This role is hybrid, which means you will work some days on site at the Best Buy location listed on this posting and some days virtually from home or another non‑Best Buy location. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

What you'll do
  • Own seller fulfillment configuration quality, ensuring sellers' shipping settings inclusive of handling times, transit mappings, cutoff times, and carrier settings are accurately configured to support fast and reliable delivery promises.
  • Partner with seller account managers and product teams to educate sellers on best in class fulfillment settings, proactively remediate sellers with poor promise date performance, and surface feedback to inform future feature enhancements
  • Responsible for monitoring marketplace transactions and operational health metrics to ensure proper processing of orders and timely support for customers; includes management of seller suspensions and/or terminations to ensure overall platform health.
  • Triage any identified issues with respective Best Buy operational/technical teams to drive timely resolution.
  • Oversee quality assurance of marketplace including reviewing seller performance against agreed upon service agreements and working with respective seller account managers to manage performance as necessary.
  • Oversee program compliance to policies and procedures by monitoring seller reviews, customer messaging, catalog content and reviewing test buys with fraud and legal teams.

Basic qualifications
  • 4+ years of experience in marketplace operations, e-commerce support, third party seller operations, vendor operations, or related field
  • 2+ years of experience monitoring operational or performance-based metrics
  • 1+ year of experience in supply chain or fulfillment focused on product delivery

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/