Associate, Inside Sales to Service

The Inside Sales and Service Associate will be the frontline driver of revenue growth - activating new customers, expanding existing accounts, and winning back customers who've gone elsewhere. This position will use a proven sales methodology to teach customers about hidden costs, tailor solutions to their specific needs, and confidently guide them to better purchasing decisions. This is strategic, consultative selling position, becoming a trusted advisor to businesses that rely on paper, packaging, and wide format printing materials to run their operations. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Execute disciplined, high-volume outbound calling, email, and social campaigns to engage prospects, dormant accounts, and expansion opportunities with compelling value propositions
• Proactively engage, manage, and grow by reactivation a portfolio of lapsed, churned, or lagging performance accounts to manage full sales cycles from initial contact through negotiation, close, and re-order purchase establishment
• Challenge customer assumptions and teach new perspectives on their business problems using insights and industry knowledge to uncover latent opportunities within accounts
• Increase order size and frequency by teaching customers about inventory optimization, bulk purchasing advantages, other consolidation benefits, and total cost implications beyond unit price
• Drive pipeline velocity by qualifying, advancing, and steering momentum in sales efforts toward close
• Develop and deliver customized solution presentations tailored to specific stakeholder priorities
• Prepare accurate quotes, proposals, and programs based on customer requirements and margin targets
• Maintain and update CRM, sales automation, and other tools with accurate account information, activities, and sales forecast
• Build and manage a qualified pipeline representing 3-4x quota coverage
• Collaborate with operations, logistics, and customer service teams to ensure seamless order fulfillment
• Achieve or exceed monthly and quarterly sales quotas for revenue and margin
• Stay current on product knowledge, industry trends, and competitive landscape
• Participate in sales training, coaching sessions, and team meetings
• Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes.
• Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements
• Prepare and present regular performance reports, insights, and recommendations to leadership
• Other duties as assigned.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• Bachelors degree in business, marketing, or a related field, or equivalent experience preferred
• 2+ years of B2B inside sales experience with a track record of consistently exceeding quota
• Experience or working knowledge of Challenger Sales Methodology
• Proven success in scaling inside sales organizations in a B2B environment
• Merchant distribution experience preferred.
• Proven track record of managing teams to achieve revenue and margin targets
• Excellent people and relationship skills.
• Proven attention to detail.
• Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools
• Ability to multitask and prioritize workload.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

Work Environment

• Employee works under typical office conditions, and the noise level is usually quiet.