Associate Implementation Specialist

ABBTECH

Memphis, TN

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Collocation, Communication Skills, Computer Firmware, Customer Support/Service, Dell Computers, Detail Oriented, Documentation, Employee Assistance Plan, Facilities and Maintenance, GPU (Graphics Processing Unit), Hardware Repair, Hardware Upgrades, Identify Issues, Legal, Linux Operating System, Maintenance Services, National Intelligence Council (NIC), Network Operations Center, Operational Support, Presentation/Verbal Skills, Return on Capital Employed (ROCE), Sales/Support Engineering (SE), Schedule Development, Shipping/Receiving, System Test, System Validation, Systems Administration/Management, Systems Maintenance, Testing, United States Citizen, Vendor/Supplier Selection, Willing to Travel, Writing Skills

LOCATION

Memphis, TN

POSTED

3 days ago

Location: Memphis, TN- 5 days per week
Associate Implementation Specialist

Candidate must be flexible in working during the weekends and holidays when customer
requires.
- Strong Customer communication skills, both verbal and written
- Ability to work well within an onsite team in a dynamic environment
- Flexible schedule, including ability to support after hours and/or weekend schedules
comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities:
Ticket management/Tracking
Good problem-solving skills
Great customer service and communication
Ability to work well within a team
Be able to lift 65 pounds
Be able to work while on a ladder
Great attention to detail
Work in a fast-paced environment
• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.

Must have skills:
• Basic Network experience
• Experience reading Linux logs
• Linux cli experience

Nice to have skills:
• RoCE network experience
• Nvidia GPU/NIC experience is a plus

Position Details:

Pay Rate / Range:___$35__-__$45.00________________

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.

Benefits (Regular, Full Time Employees):
1. Medical, Dental, and Vision offerings
2. Weekly Direct Deposit
3. Paid Holidays and Personal Time Off
4. 401(k) with match
5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
6. Pre-Paid Legal and Employee Assistance Programs
7. Northwest Federal Credit Union Membership
8. BB&T @ Work Program

This program requires US Citizenship or Green Card (Lawful Permanent Residents
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
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Associate Implementation Specialist

ABBTECH

Memphis, TN

About the Company

ABBTECH

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