Associate HR Coordinator

Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior. Preferred Qualifications: Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.

Position Details:
Title: Associate HR Coordinator
Location: Tampa-FL, Deerfield-IL
Citizenship Requirement: US Citizens or Perm Residents

Job Description:

• Work with highly confidential information of all staff at all levels within the organization.
• Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
• Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
• Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
• Perform limited transactions in Workday and provide suggestions for system improvements.
• Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
• Manage other assigned activities as necessary.

Preferred Qualifications:

• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• 2 plus years' experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks
• Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST

Education:

• Bachelor degree OR Associate degree and 4 years of experience OR High school diploma / GED and 6 years of experience