Associate - Hotel Front Desk

DUTIES AND RESPONSIBILITIES:

• Responsible for providing documentation for the finance department.
• Follow all policies and procedures.
• Ensure proper room allocation.
• Register and check guests in.
• Confirm relevant guest information.
• Verify guest’s payment method.
• Verify and imprint credit cards for authorizations.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Receive and transmit messages for guests.
• Retrieve mail, packages, and documents such as faxes for guests.
• Listen and respond to guests queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Communicate with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other requested by management.
• Close guest accounts and check guests out.
• Review account charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.
• Practice and always maintain confidentiality
• Attend all mandatory meetings
• All other duties assigned

REQUIREMENTS:

• Ability to read, write, and speak English clearly.
• Must be able to walk and stand for long periods of time (up to 8 hours)
• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends
• Must be 18 at time of hire.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License
• Must be able to obtain and maintain a Gaming License.

EMPLOYEE BENEFITS:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.