Highlights
Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!".
Numbers & Facts
| Location | egg harbor township, NJ |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1947 |
| Website | http://www.spencersonline.com/about-spencers/ |
Description
Overview
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"
At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
One Team / One Goal
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
We offer a comprehensive benefits package that includes:
- Flexible work environment
- Career advancement
- Competitive base salary
- Bonus opportunity
- Vacation, Personal, Sick and Holiday pay
- Medical, Dental, Vision, Disability, Life and AD&D insurance
- 401k with a company match
- 30% merchandise discount
Responsibilities
This position is responsible for providing quality verbal and written support services to customers. This position is also responsible for handling general business questions along with vendor inquiries.
- Answer customer calls and resolve issues or concerns within predefined parameters
- Respond to customer complaints by the timely coordination of field input where required
- Respond to internet inquires or concerns and resolve as needed
- Maintain files and report the monthly activity of calls
Qualifications
- High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience
- Experience with Microsoft Office to include Word and Excel
- Strong written and verbal communication skills
- Strong organizational skills
- Customer and business focused
About Company
Spencer Gifts LLC, a lifestyle retail company operates two unique, national brands, Spencer's and Spirit Halloween throughout the United States, Canada and online.
Spencer's is the mall destination for entertainment, excitement and fun. For over 60 years we have been offering unique product for the lifestyle style of our core 18-24 year old guest, always inspired by humor and irreverence.
Originally a mail-order catalog in Easton, PA, Spencer's has been the leader in fun and novel products from the Whoopie Cushion to lava lights. In 1963 Spencer's expanded its reach and opened its first store in the Cherry Hill Mall in Cherry Hill, New Jersey where we continue to operate.
From the outset, Spencer's quickly became an oasis within the mall environment offering our guests an entertaining experience both through its merchandising and product mix. In 2003, under new management, Spencer's lifted the bar higher and set out to reinvent itself. Remaining true to its roots, the reinvention process remained focused on Spencer's strong history and commitment to irreverence, humor and fun. The result of this reinvention set Spencer's on the path to greatness in a subtle shift from Spencer Gifts to Spencer's.
Today, Spencer's operates over 600 stores throughout the United States, Canada and online and is proud to be one of the longest running shows in the mall. Strong operating disciplines combined with our unique merchandising formula underpins our continued growth. We are committed to, and focused on, our core mission "Life's a Party—We're Makin' it Fun!".