Analysis Skills, Calendar Management, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Data Analysis, Documentation, Equipment Maintenance/Repair, Finance, Hardware Upgrades, High School Diploma, Inventory Management, Maintenance Services, Medical Equipment, Medical Robotics, Mentoring, Microsoft Windows Operating System, On Site Support, Performance Metrics, Policy Development, Preventative Maintenance, Problem Solving Skills, Sales, Schedule Development, Seminars, Service Level Agreement (SLA), Software Administration, System Operations, Team Player, Technical Operations, Technical Writing, Test Equipment, Time Management, Willing to Travel
Work Flexibility: Remote
What you will do:
As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
- Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
- Independently manage work calendar and travel schedule
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company's financial goals and performance metrics
- Collaborate with Sr. Level Field Service Representatives and Sales
- Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
- Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required
Minimum Requirements:
- 3+ years of relevant experience
- High school diploma or equivalent
Preferred Skills:
- Associates or Bachelors
- Previous experience as a technical field service professional or in a relevant capacity
- Demonstrates functional technical, problem-solving, and analytical skills
- Possess ability to follow mentorship instructions and guidance
- Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors
- Time management skills to effectively meet customer SLA. Working knowledge of Windows operating systems and office applications
United States of America Pay Ranges:
USN: $28.01 - $38.75 USD Hourly
Travel Percentage: 80%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.