Associate Field Service Engineer (Fixed Term - 12-month assignment)

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research.Position SummarySony Biotechnology is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro region. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands‑on technical field experience. The position may lead to a full‑time regular Field Service Engineer I role for selected candidates, based on business needs, performance, and qualifications.Primary RegionNew England: Massachusetts, Connecticut, New Hampshire, and Upstate New YorkNY Metro: New York, New Jersey, PennsylvaniaPeriodic travel to Eastern Canada and other Eastern sub‑regions may be required on an as‑needed basisKey ResponsibilitiesTrain alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairsAssist with troubleshooting technical issues related to flow cytometry instrumentationLearn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service ReportCommunicate product quality observations or service concerns to appropriate team membersWork closely with Field Service, Sales, and Field Applications teamsSupport customer satisfaction through professional communication and timely follow‑upAssist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basisDevelop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumaticsTravel to customer sites as required within the assigned regionQualificationsRecent college graduates within the past 6 monthsMust hold a 2-year Associate degree or a 4-year Bachelor's degree (preferred)Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical disciplineInterest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipmentStrong analytical and problem‑solving skillsStrong customer focus and professional communication skillsHighly organized with good follow‑up skillsSelf‑motivated team player with a willingness to learnBasic understanding of flow cytometry or related scientific disciplines is a plusComputer skills required, including typing, email, and basic software useAdditional RequirementsMust have a valid driver's license and own or have access to a reliable vehicleMust hold a valid U.S. passport for potential travel to CanadaMust be authorized to work in the United StatesAbility to travel, including overnight travel, as neededFlexibility with schedule and ability to adapt to last‑minute changesCandidate will be expected to work from home learning how to assist customer's on the phone or remotely for technical troubleshooting when not traveling to customer sitesProgram DetailsFixed‑term post‑graduate position of up to 12 monthsField‑based role supporting the New England region or NY Metro regionMay lead to a full‑time regular position for selected candidatesBenefitsMedical, dental, and vision coverage with coverage for spouses/domestic partners and child dependentsLong Term Care: A voluntary Long‑Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employeesMental health and emotional well‑being benefits at no cost to you, your spouse/domestic partner and child dependentsFlexible Work Arrangements, including remote and hybrid work schedulesTime off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs)A wide variety of employee business resource groups (EBRGs)Salary: The target annualized base salary range for this position is $55,000 – $60,000. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.Disability AccommodationSony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, contact us by email at careers@sonyusa.com or by mail to Sony Corporation of America, People Experience Department, 25 Madison Avenue, New York, NY 10010. 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