| Location | Evansville, IN |
| Salary | $27 Per Hour |
Location: Evansville, Indiana (100% On-Site)
Duration: 6 months (Potential for extension)
Job Type: Contract
Pay Rate: $27.00/Hr
Monitors, dispatches, and balances work orders for field personnel. Responds to information requests and provides seamless communication between customer service representatives, management, and field technicians.
Answer telephone calls and perform call-ahead requests for field technicians.
Receive and dispatch non-emergency work orders to support daily and emergency operations.
Dispatch orders utilizing mobile data and dispatching software solutions.
Monitor, route, and document work orders to service technicians; review backlogged work orders.
Coordinate daily operational requirements between internal and external stakeholders.
Resolve scheduling concerns between the call center, customers, and supervision to achieve optimum efficiency.
Act as a liaison between the organization, customers, and local governmental agencies during emergency situations.
High School Diploma or GED required.
Required: Minimum of 1 year of experience with SAP, a mobile data dispatching system, or equivalent dispatching experience.
Required: Experience supporting utility, field service, or distribution operations.
Required Technical Skills: Proficiency in Microsoft Suite (specifically Excel, Outlook, and Teams).
Preferred Skills: Experience with Service Suite, SAP.
Structure: Three 10-hour shifts and one 8-hour shift per week (consistent schedule throughout the contract with one rotating weekend shift).
Morning Shift (05:00 - 16:00 | 06:00 - 16:00 on weekends):
Position 1: Sunday through Wednesday
Evening Shift (12:00 - 22:00):
Position 2: Wednesday through Saturday
Position 3: Sunday through Wednesday
Day Shift (10:00 - 18:00):
Position 4: Monday through Friday with rotating weekends
Business Acumen: Understand the impact of actions and decisions on operational efficiency, cost management, and technology enhancements.
Collaboration: Eliminate silos, share information proactively, and work effectively as a team player to accomplish organizational objectives.
Communication: Maintain open, active, two-way communication; demonstrate active listening and direct, respectful expression of thoughts.
Customer Focus: Exceed internal and external customer expectations, accept responsibility for service quality, and adapt quickly to changing demands.
Enterprise Mindset: Focus on efforts that add significant value, understanding the big picture and the organization-wide impact of daily decisions.
Results Orientation: Drive for high performance, challenge assumptions constructively, manage time and energy efficiently, and leverage technology for maximum results.
Steadiness: Maintain poise, confidence, and a positive outlook during periods of transition, high volume, or conflict.