Associate Director, Vendor Management

Immediate need for a talented Associate Director, Vendor Management. This is a 06 months contract opportunity with long-term potential and is located in Boston, MA(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-22118

Pay Range: $80 - $100/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• HM Notes: Looking for an Associate Director who has strong background in managing patient support vendors, preference would be someone with a pharma background, but would also consider someone with a vendor background. Ideal candidate will be able to hit the ground running, has previous experience with vendor change management/optimization, and is a fit with the team culture.
• Patient Support Services experience is a must
• Vendor Strategy and Oversight
• Lead day-to-day and strategic oversight of vendors supporting patient support programs.
• Develop and maintain strong vendor governance models, including business reviews, performance scorecards, escalation pathways, and service-level expectations.
• Ensure vendors are operating in alignment with contractual obligations, business requirements, quality standards, and compliance expectations.
• Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, onboarding, and transition activities.
• Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.
• Identify performance gaps, risks, and process inefficiencies, and lead corrective and preventive action plans with vendors.
• Drive continuous improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness.
• Conduct regular business reviews and present vendor performance insights and recommendations to leadership.
• Cross-Functional Collaboration
• Serve as a primary liaison between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables.
• Collaborate with Patient Services, Market Access, Commercial, Legal, Compliance, Privacy, Procurement, and Finance to support vendor-related initiatives.
• Translate business needs into clear vendor requirements and operational expectations.
• Support implementation of new programs, enhancements, and process changes impacting vendor operations.
• Contract and Financial Management
• Partner with Procurement, Legal, and Finance to support contract development, amendments, renewals, and statement-of-work management.
• Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control.
• Assess vendor proposals and business cases to support investment decisions and operational planning.
• Project Management and Implementation
• Lead cross-functional projects related to vendor operations, patient support program enhancements, and new service implementations.
• Develop project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution.
• Coordinate internal and external stakeholders to manage deliverables, dependencies, risks, and issue resolution.
• Track project progress against scope, timeline, and budget, and provide regular status updates to leadership.
• Support change management activities associated with vendor transitions, new program launches, and process improvements.
• Drive accountability for project deliverables and ensure timely completion of action items across teams.
• Compliance and Risk Management
• Ensure vendor activities comply with all applicable healthcare, privacy, legal, and regulatory requirements, as well as company policies and procedures.
• Support audit readiness and participate in vendor audits, inspections, and risk assessments as needed.
• Escalate issues appropriately and drive timely resolution of compliance, operational, or service-related concerns.
• Maintain documentation and governance practices required for effective oversight.

• Key skills; "Patient Support ", "Vendor Management", “Reimbursement Support”, "Patient Access", "Vendor Governance"
• Bachelor’s degree in business, healthcare administration, life sciences, or related field.
• 8 years of experience in vendor management, patient services, market access, specialty pharmacy, reimbursement support, or related healthcare/pharmaceutical operations.
• Experience with vendor transitions, program launches, and operational transformation initiatives.
• 3 years of experience in project leadership, or cross-functional leadership role.
• Demonstrated experience managing third-party vendors in a regulated healthcare or pharmaceutical environment.
• Strong knowledge of patient support program operations, including hub services, reimbursement support, access services, and patient engagement models.
• Experience developing and monitoring KPIs, SLAs, and vendor performance scorecards.
• Strong communication, negotiation, and relationship management skills.
• Proven ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Advanced degree (MBA, MPH, or related field).
• Experience in rare disease, specialty therapeutics, or complex patient support programs.
• Familiarity with regulatory and compliance requirements relevant to patient services and vendor oversight.
• Experience with vendor transitions, program launches, and operational transformation initiatives.
• Core Competencies
• Strategic thinking
• Vendor governance and accountability
• Operational excellence
• Risk identification and mitigation
• Cross-functional collaboration
• Executive communication
• Analytical and data-driven decision-making
• Patient-centered mindset
• Working Conditions / Travel
• Ability to travel periodically for vendor site visits, internal meetings, and business reviews, as needed.
• Hybrid work environment, depending on company policy and business needs.

Our client is a leading Biotech Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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