Associate Director, Technical Operations

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You'll Be Doing:

Associate Director, Technical Operations (Arlington, VA) - Telecommuting Permissible. (multiple positions).

Manage proprietary application workflow, daily product/ data operation and support key systems, functionalities including web-based applications. Lead operations for software services and support key clients in operational efforts, including defect management for business Operations. Own the Incident Management 2.0 process and implement process for the Organization. Manage Tier 2 support team, lead daily standup, and oversee day-to-day operations. Collaborate with internal stakeholders, including team members from Production Operations, Engineering, and other Business stakeholders where necessary for resolution of issues. Define central testing strategy and validate test plans across workstreams. Build new ticket platforms using Jira and Salesforce and end to end validation for functionality. Perform SQL queries on relational database for data validation, identify relationships, facts, and dimensions. Perform system, unit, performance, load, regression, stress, and data interface testing. Determine common source of errors and iterate the build to production environment. Participate in Release and Bug-Review meetings with QA and product managers. Supervise a team of seven junior software developers. Mentor, develop and coach team junior members to increase their effectiveness and engagement. Partner with the Site Reliability Engineering team and bridge the gap between IT operations while focusing on automating infrastructure & monitoring domains/systems. Telecommuting permissible.

Salary: $174,720 to $184,720 per year.

Requires a Master's degree or foreign equivalent in Information Systems, Information Technology, Computer Science, or related field, and two (2) years of experience in the job offered or in a position responsible for the entire Software Development Life Cycle of a product using Agile methodologies. Also requires two (2) years of experience within the healthcare industry in each: (1) Performing log analysis using Kibana and defect analysis using SQL, Kusto Query Language (KQL), Azure App Insights, and Open telemetry via Datadog to analyze product workflows, conduct incident management, and monitor data and events; (2) Providing guidance to create indexing solutions and query optimization based on the entity relationship with MS SQL Server database design engine while monitoring the server database via SolarWinds and database performance via Datadog; (3) Operationally supporting and leading value-based care and client initiatives to improve population health using Microsoft Dynamics 365 Customer Relationship Management software, data deployments via CI/CD pipeline, API testing via Postman, and creating UAT test automation via Karate and Cucumber test reports; (4) Developing SSIS packages for Extract, Transform, and Load solutions to handle multiple data flow tasks at a time, performing fuzzy lookup, and executing package tasks; and (5) Creating automation solutions in RPA by preparing PDDs (Process Design Documents) and maintaining several BOTs as batch processes on a daily basis via the Automation Anywhere tool.

Send resume with cover letter to Evolent Health LLC, Attention: M. Katti ref#SJS2026 humanresources@evolent.com. No calls. EOE

#LI-DNI

#GIDNI

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.

The expected base salary/wage range for this position is $180,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.