Major/Essential Functions
- Serve as a member of the departments executive leadership team, helping establish strategic priorities and organizational goals. Provide leadership, coaching, and performance management for managers, and supervisors. Foster a culture of accountability, customer service, innovation, and continuous improvement. Lead organizational change initiatives and strategic projects.
- Provide operational oversight for the Operations Service Center, which includes the Parking Business and Permit Operations, University ID Card Office, and the Operations Service Call Center units, and includes 13 full-time employees and varying number of student employees. Hire, mentor, and evaluate management staff. Develop succession planning initiatives. Promote employee engagement and professional development. Ensure compliance with university human resources policies.
- Assist in developing and administering the departments annual operating and capital budgets. Help lead long-range financial planning. Monitor revenues, expenditures, reserves, and financial performance. Prepare financial forecasts and multi-year business plans. Establish financial controls and internal audit practices. Present financial reports to executive leadership. Ensure compliance with university, state, and regulatory financial requirements.
- Identify new revenue opportunities and operational efficiencies. Oversee procurement and contract administration. Managing rate studies, fee recommendations, and financial modeling.
- Provide department-wide financial oversight for Transportation Services, Parking Operations, Parking Enforcement, Special Events Transportation and Parking, Vehicle Fleet Services and Operations Service Center.
- Assist in developing department-wide customer service and communication standards. Monitor customer satisfaction metrics. Resolve complex customer and stakeholder concerns. Improve service delivery through technology and process improvements.
- Perform other duties as assigned to carry out the mission of Texas Tech University and the department.
Grant Funded?
No
Pay Basis
Monthly
Work Location
Lubbock
Preferred Qualifications
- Five years supervisory experience in Parking Industry or Customer Service Industry.
- Experience in budget preparation and financial management.
- Supervisory experience with a large staff.
Department
Transportation and Parking Svc
Required Attachments
Cover Letter, Professional/Personal References, Resume / CV
Job Type
Full Time
Shift
Day
Required Qualifications
Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.
Does this position work in a research laboratory?
No
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Job Family
Facilities Operations
Job Sub Family
Transportation and Logistics
Knowledge, Skills, and Abilities
- Excellent communication skills, both written and verbally.
Annualized Pay Range
$65,200 - $84,800.00 - $104,300