Associate Director of Product Innovation

• Reporting to the Executive Director, CRM Labs, this role supports the strategy, development, and execution of CRM Labs priorities across shaping, prototyping, and proof-of-concept activities.
• This role tactically implements the CRM Labs iterative innovation model by translating demand into disciplined experimentation that validates business value, user experience, and technical feasibility before enterprise commitment.
• The Associate Director partners closely with Product Owners, business stakeholders, IT, architecture, engineering, UX, analytics, privacy, legal, and compliance teams to run rapid, evidence-based cycles that refine, advance, or off-ramp ideas quickly and transparently while ensuring successful concepts are positioned for transition into scaled delivery through standard product road mapping and production processes.

• Execute the CRM Labs model: Run work through structured, timeboxed stages including ideation support, shaping, prototyping, review and decision, and proof-of-concept readiness.
• Lead tactical implementation of rapid prototyping: Plan and oversee prototype iterations with a time boxed lifecycles, ensuring disciplined scope and clear endpoints.
• Translate opportunities into testable concepts: Partner with Product Owners, business stakeholders, and technical teams to define value hypotheses, assumptions, success criteria, and practical build plans.
• Drive evidence-based decision making: Capture learnings from each cycle and prepare recommendations to refine, advance to proof of concept, or off-ramp initiatives based on business value, technical signal, and enterprise readiness.
• Coordinate cross-functional execution: Work across CRM Product, IT, architecture, engineering, UX, analytics, privacy, legal, security, and compliance teams to ensure experimentation is feasible, governed, and aligned to enterprise standards.
• Support proof-of-concept planning and transition: Clarify scope, dependencies, risks, governance needs, user involvement, and enterprise gates required to test in real environments.
• Protect production capacity and enterprise investment: Ensure Lab work remains focused on de-risking and does not become shadow delivery, unmanaged customization, or parallel production execution.
• Document and operationalize learnings: Produce concise outputs including findings, decision logs, opportunity assessments, prototype outcomes, and recommendations that inform product roadmap and scaled delivery decisions.
• Maintain governance, privacy, and compliance: Follow established guardrails for privacy, security, compliance, and data usage, especially as initiatives progress from prototype into proof of concept.
• Partner in demand intake and prioritization: Support regular triage of ideas from leadership, Product, business and field teams, DDIT, and lab-sourced opportunities, helping assess fit, readiness, and strategic value.

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred
• Seeking an accomplished innovation and product delivery leader with experience and demonstrated success translating emerging CRM opportunities into structured experiments, actionable learnings, and informed decisions regarding scale for commercial operations.

• Proven success executing rapid experimentation, prototyping, or proof-of-concept work that tests business value and feasibility before larger-scale investment
• 6+ years of experience in CRM, product management, innovation delivery, consulting, technology strategy, or related leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
• Strong understanding of the CRM landscape (Sales, Marketing, and Service), including Salesforce (Agentforce, Data Cloud, core platform), Veeva, and adjacent technologies in the customer engagement ecosystem
• Understanding of CRM, AI, and data platforms and architectures (e.g. Salesforce, AWS, Veeva, OpenAI, Anthropic, Snowflake, or similar enterprise technologies)
• Experience translating ambiguous ideas into clear experiments, including framing the use case, defining assumptions, identifying success criteria, and shaping practical build plans
• Experience working across business and technical teams, including Product, architecture, engineering, UX, analytics, privacy, legal, compliance, and operations
• Strong operational discipline in agile delivery, work management, documentation, decision tracking, and transparent status communication
• Comfort working hands-on in iterative delivery cycles with a bias toward action, speed, learning, and practical outcomes over excessive polish
• Experience supporting governance in regulated environments, including privacy, security, compliance, and risk management considerations relevant to healthcare and customer engagement platforms
• Excellent communication skills with the ability to build stakeholder alignment, synthesize learnings, and recommend decisions grounded in business value and empirical evidence
• Strong analytical and problem-solving skills, with the ability to interpret complex inputs, challenge assumptions, and adapt approaches in a rapidly evolving technological landscape
• Experience enabling the transition from prototype to production is preferred, including partnering with delivery teams to package outputs, define next steps, and minimize rework

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
3407 W Martin Luther King Jr. Dr. Tampa, FL 33607
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

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