Associate Director of Financial Aid - Operations

Posting Details

Position Information

Position Title Associate Director of Financial Aid - Operations Division Business and Finance Department Financial Aid Number of hours per week 37.5 Days to be worked Monday, Tuesday, Wednesday, Thursday, Friday Months per year Fiscal (12 months) If modified, list months Job Type Full-Time Campus If other location, please indicate Position Number 009710 Advertised Salary Commensurate with education and experience Pay Basis Monthly Job Description

Tennessee State University Office of Financial Aid invites applicants for the role of Associate Director of Financial Aid for Operations. The Associate Director of Financial Aid for Operations provides leadership and oversight for financial aid processing operations and serves as the functional owner of the Banner Financial Aid system.

This position ensures the accurate, timely, and compliant administration of federal, state, institutional, and private aid programs while leveraging Banner and related technologies to improve operational efficiency, data integrity, and student experience.

Job Responsibilities

Financial Aid Processing and Compliance:

• Oversee all aspects of financial aid processing, including FAFSA/ISIR intake, verification,

awarding, disbursement, reconciliation, and year-end closeout.

• Ensure compliance with Title IV regulations and all applicable federal, state, and institutional

policies.

• Monitor regulatory changes and coordinate the implementation of required updates to Banner

configurations, processing rules, and business procedures.

• Develop, maintain, and enforce documented policies, procedures, and internal controls

related to financial aid processing.

• Assist Director with financial aid audits, program reviews, and data requests; ensure timely and

accurate responses.

Banner Systems Leadership:

• Serve as the primary functional lead for Banner Financial Aid, including setup, configuration,

rule tables, population selection, and job submission.

• Lead annual rollover activities, new aid year setup, and ongoing Banner maintenance.
• Partner with IT and functional offices to manage Banner upgrades, patches, testing, and

implementations.

• Troubleshoot Banner processing issues, analyze errors, and implement corrective solutions.
• Ensure data integrity and alignment between Banner Financial Aid, Student Accounts,

Admissions, and other integrated systems.

• Develop and maintain Banner-based reports, queries, and extracts to support operational and

compliance needs.

Process Improvement and Automation:

• Identify opportunities to streamline workflows through Banner functionality, automation, and

third-party integrations.

Lead testing and validation of new processes, regulatory updates, and system enhancements

prior to production release.

• Support continuous improvement initiatives focused on accuracy, efficiency, and service

delivery.

Leadership and Supervision:

• Supervise and mentor operations staff; provide training on Banner functionality, financial aid

regulations, and office procedures.

• Establish priorities, manage workloads, and ensure processing deadlines are met.
• Coordinate and provide scheduled and just-in-time training to staff in conjunction with the

Director and the Associate Director of Financial Aid for Student Engagement.

• Participate in staff performance evaluations and professional development planning.
• Serve as a member of the financial aid leadership team, contributing to strategic planning and

office initiatives.

Collaboration and Communications:

• Act as a subject matter expert for financial aid processing and Banner systems for campus

partners.

• Collaborate with Student Accounts, Registrar, Admissions, Institutional Research, and IT to

support accurate data exchange and reporting.

• Communicate complex regulatory and system changes clearly to technical and non-technical

audiences.

Minimum Qualifications

• Bachelor's degree required from an accredited institution.
• Minimum of five years of progressively responsible financial aid experience, including hands-on
• Banner Financial Aid experience (required).
• Strong working knowledge of Title IV regulations and financial aid compliance. Demonstrated
• experience configuring and maintaining Banner Financial Aid rule tables and processes.
• Proven analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.

Special Instructions to Applicants

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the "Transcript" section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date 05/19/2026 Close Date Job Category Administrative/Professional Requisition Number Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

Quick Link https://jobs.tnstate.edu/postings/10682

Reference Letter

References

Minimum References Required 2 Recommendation Deadline

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• CV/Resume
• Cover Letter
• Transcript 1

Optional Documents

• Transcript 2
• Other